New colleagues a bit frosty

[YestoCoffee]

I work as Admin Support working for a team of 10 people. The last few months 3 new workers have joined but 2 of them I find hard to get along with. They are unsure of the online system we use and often have tried to change the processes we do, in one way or another.

I’m always polite and understand they are new but I’m finding it increasingly difficult to help them. The last email from one of them almost suggested Admin had perhaps forgot to do something on the system as it was not enabling her to do something or other. When I looked it was once again her misunderstanding the process.

Im not even sure how to reply to her last email as I found it a bit rude that it’s something Admin has done wrong.

How would you deal with this? Thanks

Give them more training so they understand the system fully instead of them trying to do something and think it’s not working?

Why not politely and professionally point out her mistake and explain precisely why she got it wrong in a return email?

And maybe highlight the issue to your boss to get newcomers a better induction?

I take my hat off to you doing admin for ten people though! That sounds tough going! I think in the circumstances you are allowed to "manage" that process.

Perhaps understand whether someone has had 2 or 20 hours of training.

In my role I was 2 hours before going on the phones, 1 weeks later ohhh and achieving the min wage, it had changed who I was seating next too entirely.

3 weeks on much of my learning comes from overhearing things that can be done this way or other. But for sure no one had let me know, there is no bible to go by. Spent this week pretty much on my own.