Work refusing to ban man who has made threats of violence to me

[scaredandworriedbythis]

I work in a public facing role. Last year I had problems with a client, he made threats wishing to cause me harm, threats to kill me, and racist and misogynistic insults.
I took this to the police and he was cautioned. However, my work has refused to ban him and he still comes in there. I've managed to avoid him, but I am terrified of bumping into him. I dread going to work, and I'm on a constant state of high alert in case I see him.
My managers for some reason don't think he is a problem, but this is affecting my mental health, I cry at the smallest thing, and I'm on the verge of quitting a job I used to love because of this man and my work's refusal to deal with him.
Can I, seeing as there has already been police involvement, insist that this man is banned from any place of work that I may be in? It's Civil Service, so they seem to be totally ignoring safeguarding policy. It's making me ill, and I'm a shadow of the person I was last year. I'm not the only person this man has targeted, but I seem to have got it the worst.

This is what trade unions are for. Why haven't you contacted yours yet? They can advise and help you.

If I were you I would raise a formal grievance about the employer's failure to (presumably) follow their own safeguarding policies.

www.citizensadvice.org.uk/work/problems-at-work/dealing-with-grievances-at-work/

No-one should have to put up with being told to fuck off by members of the public in the course of doing their job.

That's bad enough, even without the xenophobic element. Or the misogyny.

The thing is, job centres can’t ban claimants from visiting for no reason as It’s a service the public are entitled to. There’s a set procedure in place before bans can be considered, which you’re not following.

Every single incident needs to be reported via a UCB form, regardless of what your manager says. You can always choose to send the form to a different manager. By not doing this, how will district etc know this claimant is a problem and a risk to staff? To them, this claimant hasn’t caused an issue.

Beyond that, bans are very, very rare. It’s unlikely 1 incident will lead to a ban. Therefore it’s really important you report every single incident to show it’s a pattern of behaviour and he has already been given a warning but has still behaved in a dangerous manner to staff.

as it stands, he won’t be banned from
the job centre. He will either be seen as no email with a monitor behaviour marker, or seen in a screened area. Therefore you may still come into contact with him unless you follow guidance.

You say that, but public service workers sort of have to deal with this. Being told to “fuck off” is rare, but unlike private sector, it’s unlikely that alone will stop the person being able to access public services. A ban can’t easily be placed. DWP has a policy in place to address unreasonable customer behaviour but OP has admitted above she hasn’t been following it as not all incidents have been reported