Call centre work is killing me

[Unkno0]

I've been in this role for 5-6 months and its working from home. Its customer service so no sales but everyday I repeat the same script 40/50 times over and over, as its work from home any system issues are immediately deducted from my pay and I'm often ghosted by my manager.

Most recently they didnt pay me when they were supposed to and after hounding my manager she just says 'send an email' and I do and nobody ever replies. It's impossible to get in touch with anyone higher up and I'm starting to think they deliberately make it difficult. It's so demeaning, working so hard and giving 100% and not even getting paid correctly for it and getting told off when I take more than a 5 minute toilet break throughout the day and not being able to speak to anyone to get help or support, but managers are allowed to listen in on calls unannounced and record our screens, all for minimum wage. I don't sleep properly anymore because of the anxiety and I've developed a stutter on calls because of the stress which I've never had before in my life

I've been applying for everything and anything, I have admin experience, but I'm just getting put forward for more call centre positions from recruitment agencies and I'm terrified that I'm never going to be able to get another job away from this awful industry.

I'm thinking about quitting because I feel like a shell of myself and every day I cry before I start work. I don't know what to do. Financially I would be OK but I'm not sure if I'm making life even more difficult for myself by quitting without having another job lined up. Any advice welcome

They’ve treated you appallingly. I would honestly call in sick and apply for other jobs. Hospitality maybe or retail.

Are you physically fit? If so, think about cleaning. I have just started a cleaning job alongside my part time permanent job and it's actually great. It's hard work, but the time goes really quickly. The money is good too - I get £15ph. Depending on where you live, agencies are nearly always recruiting, or you can set up on your own.

I did call centre work in the past and hated it. Having said that it may be if you moved to a different company even doing cc work it might not be as bad. Your company sounds truly awful.

You deserve better than this, if it’s making you this upset you also need some time off away from it. Life is too short to be this unhappy

Keep looking, you will find something, especially with the current number of open vacancies everywhere. Maybe you could mention companies the agencies are putting you forward for to see if anyone on here has any experience. Alternatively, advise on your location (very generally) to see if anyone local could suggest anywhere

Hi OP I am doing a similar WFH call centre job myself, the last few weeks it's been super busy I have done 80+ calls per day, exhausting! The customers have been very frustrated by problems due to it being so busy and quite a few are taking it out on us. There have been some technical issues but so far my company haven't docked my pay so that is the only thing I can say has been good and my managers have all been helpful. If they listen in to calls they do try to give constructive critic. I agree the thought of that can make you a bit anxious though I always think they are sure to listen in to a bad call and give me a scolding but this hasn't happened so far. Maybe you would be better off changing company if you do stay with this work as there are going to be better or worse companies.
To be honest this job suits my life and I liked it ok until it got so busy. I think just working on not letting things get to you is the answer while you are doing the job, don't take anything personally that customers say, after all you did not set up company policies and systems. Make sure you get some fresh air, eat well and exercise as it will help to combat the stress.

What type of work? I've come to realise there in throw-able work (pouches of sport supplement which is disposal to non disposal ie. a sofa has been brought.

Yes working in a call centre is sick but some people do lie about it also. I've just had 5 temps lie they were let go when it's said management approached only to let them go.... but management say something else entirely today. I've never lied as to being let let do but other people in suffolk thinks it normal.

There's a lot of hospitality work around at the moment. I would leave.

Manage your own recruitment, apply directly to companies, don’t bother with recruitment agencies.

They can’t make deductions from your wage which take it below minimum wage.
I would call ACAS.

How you doing? I’m in a similar role and it’s destroying me!

Not paying you correctly is illegal so I’d quit on that basis alone!!! Scandalous treatment of employees. You should name & shame!!! Never mind the shit set up they’re asking you to work under. Ridiculous. Apply for a managers role there and be the nicest manager ever let everyone go on breaks etc and get their full pay!!! What a joke. Good luck op you deserve better X

What area are you in OP? I know of a few admin type jobs in my company and a few others of it may be of any use