Dealing with stats discrepancy

[canthecardsbewrong2022]

I've never been in this situation so please bear with me.

Fairly happy in a job but never queried stats before but reached a part where I want to bite back. There has been a few incidences where I think the stats aren't always correct and our company never make them public to all the team like I've experienced in other places.

I work on the back of a warehouse environment so appreciate it's about the stats all the way whether picking, packaging or replying to emails about delivery and complaints, we're all going to be tracked I get that. About a month after joining the company installed new software on to our ticket system - in a way I saw this as good it would stop people working outside of their hours, being late starting etc

But the black box technology really is awful it recognises when you are tying but need to divert from this to look at courier portals, on the order system, even asking for help via a messenger chat your typing then becomes unaccounted for, I'd thought about keeping a manual paper trail of what I'm doing hour by hour but I feel this would just divert me more away from the task that I wouldn't get anywhere.

On Monday I had a drop in stats and today it has become clear why - a senior entered me as on an inaccurate 2 hour annual leave - I didn't even ask for this and no one reached out at the time to let me know, I've received no apology for the error and I think it's another example of how it's effected my stats.

Has anybody queried stats before? and had any success?

Thinking about this another way, if under 2 years and you are let go suddenly because of the low stats - (whilst I don't think my former work colleague who recently lost their job due to this issue was the type to refute anything) do you still get to appeal?

Would I be better storing up issues or been seen as trying to communicate as I go along? I have tried already to say something about the leave issue and that when you go on a lunch break you can see your score drop from the 90's to the 70's just because of an hour away from keyboard - when I've asked before a team lender now not in the business said it was because customers would reply to tickets and bring them from a solved status - however another colleague who works 25 hours a week, who is apparently flying high who has no lunch break entitlement 2 of the 4 days worked and so have less of a problem - I notice when they had suffered a lunch break they asked why stats dropped too - to receive a different answer.

I'd flag it up straight away. Then if there are any consequences, you can say that you raised it at the time and nothing was done about it.

I'd be quite firm ' hi I've noticed that 2 hours leave was taken when I was on premises working. Please could you kindly make the necessary amendments to my stats report and correct my annual leave calculations.'

Thank you for the guidance.