HR / Managers / Line Managers, what do you want?

[Lovingthemalbec]

I am wanting to start applying for a customer service type role after a few years taking parental leave to be a carer for my daughter. I am looking for a customer service role which would have to be remote.

Although I have had Managerial positions in a different sector, it was very full on, working into the evening, weekends etc. I am not interested in climbing my way to the top anymore but have a good work ethic , I enjoy working and have struggled with being a SAHM mum, finding it quite isolating as my DC goes to school. I need remote working as my DC is home at 3pm , my DD is a teen so being home would not be a problem, I wouldn't need to clock off at 3pm for example.

I am aiming to start applying for roles in around 3 months time due to other things going on. My question is, what skills would you like to see on an applicants CV? I want to use this time to do some short courses through Linkedin, Indeed etc.. Should I just try to do as many customer based courses as I can or can you suggest any other skills you would be looking for?

My question is, what skills would you like to see on an applicants CV

1. Anything relating to basic IT skills, data competency e.g. knowledge of GDPR, accuracy of data entry, anything like that.

1. General customer service skills - knowing that compancy policy doesn't always equal a happy customer.

1. Compliance/legislation (not just GDPR above) - as in escalation routes, stuff like ombusman routes for complaints (e.g. if you work for an energy company, or telecoms or banking etc). Typical complaints processes (do they have an Exec Complaints team? social media help team for escalating bad PR cases?).

Mostly, an awareness of what your ultimate goal is and how to balance the need to help customers vs. meet legal obligations vs. keep your employer's service running. Anything that can show that, you're sorted.