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What is this (IT) job? Does it exist?

14 replies

RedskyThisNight · 08/03/2022 18:22

My current job title is "business analyst". This means I work with business stakeholders to define requirements and then work with development teams to make sure they develop a solution that meets said requirements. I think that's a fairly standard understanding of what a "business analyst" does.

However, we are woefully understaffed where I currently work and so I also do the following

  • investigating Live issues (which might involve looking at log files and running database queries)
  • defining solutions (e.g. the exact details of what an integration service should do)
  • liaise with other teams, such as infrastructure to understand what changes they are making and how this impacts on my area
  • coordinate pieces of work across teams, making sure they are aware of where what they are doing impacts on other teams

I actually enjoy the bits that are strictly not my job, more than I enjoy high level requirements definition (which definitely is part of my job).

I'm currently looking for another job. But job adverts for BAs want someone to write requirements and not necessarily get that involved at the detailed level.
so, what is the job I'm looking for? Is it a technical BA? Does the job I want even exist?

OP posts:
Palavah · 09/03/2022 06:14

Have you looked at solutions architecture?

Ifailed · 09/03/2022 06:23

That's a mix, with bits of Problem Management:
- investigating Live issues (which might involve looking at log files and running database queries)
and Change Management:
- liaise with other teams, such as infrastructure to understand what changes they are making and how this impacts on my area
- coordinate pieces of work across teams, making sure they are aware of where what they are doing impacts on other teams

LucyLatimer · 09/03/2022 06:29

TAM for cloud services?

pudseypie · 09/03/2022 06:38

I work in Business Change and this sounds like your role has evolved more into that. Although a strong element of BA still. Your BA background would stand you in good stead for change management though and you are demonstrating you are already fulfilling part of that role.

MarianneFaithful · 09/03/2022 06:38

investigating Live issues (which might involve looking at log files and running database queries)
Application support

  • defining solutions (e.g. the exact details of what an integration service should do)
Business analyst
  • liaise with other teams, such as infrastructure to understand what changes they are making and how this impacts on my area
Project Manager/change manager
  • coordinate pieces of work across teams, making sure they are aware of where what they are doing impacts on other teams
Project Manager/Change Manager
Newnormal99 · 09/03/2022 06:46

Functional consultant?

In my organisation that ranges from defining requirements with business, some system setup (some still sits with techys) testing, hands on support after go live. So pretty much everything!

HelgaGPataki · 09/03/2022 07:21

It sounds more solutions analyst rather than business analyst. Sounds very similar to the job I used to have, there does tend to be crossover between the roles when you're in that IT BA space. I'm now an architect but I work at the level where I recommend a solution/ carry out the clear choice, rather than the detailed solution architecture, as I'm not technical enough.
I've done a bit of change management and problem management and it wasn't for me, doing it ad hoc can be interesting but I don't think I'd want to do it all of the time.
Have you thoughts about technical product management or product owner? There's an element of all of those things there.

C8H10N4O2 · 09/03/2022 08:12

How big is your company? What you are describing is quite common in small organisations where roles often double up as each is not enough for a full time person. Its a lot less common in larger organisations where the workforce is more structured. It may be that the size of organisation is more relevant to you.

Otherwise work out which part of the job you enjoy most - if its the problem/incident management, service planning, change management or business change etc you might want to apply for those job titles in a larger firm.

LtGreggs · 09/03/2022 08:17

I run a small software dev business - recruited someone for that kind of role recently and struggled with what to call it. Went with 'Product Support' - in line with the Product Management / Owner idea above.

Don't suppose you're in central Scotland are you??

SellFridges · 09/03/2022 08:23

I agree - it’s a mix. What size is the organisation?

I’d be looking at titles like:
Support Lead
Solution Architect
Technical Change Manager
Product/Solution Manager/Owner

Have a look at ITIL - that defines various roles in support and problem management.

RedskyThisNight · 09/03/2022 09:14

Thanks for all the suggestions - as expected it seems my role is quite a hybrid.
The organisation is fairly large - I think there's about 350 people in IT, but my particular bit of it is quite small, hence the multitasking. I think looking at smaller companies where there is some overlap of responsibilities may be the way to go. Or just very carefully reading job specs.

I'm struggling to work out what bit I like best. I like variety :) In the job I had before this one, it was easy to (say) work on a project in X role for a year or so, and then move to a different project doing Y role. But even my old company operates more fixed roles now.

Not in Central Scotland :)

OP posts:
StripeyHatOnAHook · 09/03/2022 14:03

I'm a Lead/Senior/Principal BA and I do all that (not the logs so much any more but certainly did, and I'll still get stuck in with SQL / pandas to help out on support issues if the devs get stuck).

Over the years I've had most of the job titles other posters have suggested despite doing pretty much the same job in all of them!

pixietinkdust · 09/03/2022 15:53

Service Transition Manager

CantHaveTooMuchChocolate · 12/03/2022 12:20

I work with a lot of BAs and most do all of these things and sometimes more too. Some can be more business focused, others more technical, sounds like you have a nice balance.

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