Hi,
I'm working for a company where it is suspicious whether I have a long term genuine remote job or in 6 months whether suddenly the employer will have found a big enough space so they are able to call all employees back to a physical work space. On our first day we got the lease was up on current office and they'd be moving... and when I met my team leader, it wasn't positive when they said what will you do when we move to other side of town so heavily hinted this won't be a remote job forever.
Anyway it has come apparent the way, some people get their productivity up and I guess ultimately keep their job is working out of hours for free playing catch up to rise those stats.
My fear in doing is, is what happens when the office opens up and the company then has their equipment back so you aren't then able to do so much in your own time. Surely it's going to come to light what people have been up to?
Also is there a reasonable way to tell a company you felt the training provided was the most basic and didn't prepare you well - I mean I spent much of 2 weeks simply watching others cherry pick easy tickets and live chat to solve, and now I'm getting complicated ones have found there is no support and the first line applies of didn't you cover this in training which feels quite attacking. (there's also a problem as it's one of those companies where team leaders are paid just a few pence more than agents and some are quite resentful agents got quite a big pay rise for this year)
I like the job but there is just a few niggles.