I am a senior manager.
I try to be diplomatic and am very careful when I give feedback to my team, manage upwards or push back on requests from other departments. However, I don’t know if I get it right.
Am I right to think that no matter how careful you are, you sometimes annoy people?
I have had to decline a request from another department and decided to flag problems I could see with their project to a senior manager. It was directly impacting my team and could have an overall negative effect on our company. I raised the problems with the team first but they didn’t make changes, so I raised them with my boss who heads up both departments.
I’ve, unsurprisingly, had a very negative reaction from their team lead. I am waiting to hear the verdict of the boss.
I feel my concerns are valid but now I am worried I have created some sort of diplomatic incident. I have only recently become a senior manager and now I’m
worried that my way of handling this situation was too “junior”.
On the plus side, I am pleased my concerns are now documented.
How would you deal with this situation?