Started a new role last month after an internal move, if waa a step up and managing a new team.
I've managed a team in my precious role and all was fine. However one in the new team is difficult.
She asked to shadow on a case I was doing and I thought she was just note taking but then she started to interfere in the work and what we should do, this was not part of the plan
When I asked if she was comfortable just attending the meeting as note taker all hell broke loose. She accused me of being rude and saying she couldn't note take etc.
After the meeting I phoned her to check she was OK and all hell broke close, tears, I'm talking down to her, niot being supportive etc and she was actually quite inappropriate to me.
Ended the call and I called my boss immediately and then I later found out cried down the phone saying hoe horrible I'd been etc.
Phoned my boss back for advice how to deal and felt like boss taking her side... wasn't cross with me but lots if could have-/should have.
I have to manage this person and I don't really think I've done anything wrong. I feel like shit. This has never happened before.
It's not my style to walk on eggshells but I feel like I've lost my authority now.
Ended up phoning her to make thr peace snd apologise for misunderstanding.. Ended up with more criticisms and feel a fucking mug now that she feels free to criticise me with impunity and if I react she'll go tell me mummy.
I'm not the boss anymore of this person am I. And she'll probably lose me my job now.