Extremely confrontational staff

[Adha]

I really need some advice if you have any experience with this.

I have a staff who is always reluctant to any change e.g if a new procedures is introduced they will constantly argue with the person whose idea it is or in team meetings. Wouldn’t help others but expect others to know if they are busy or need help and definitely very confrontational if other colleagues make a slightest mistake. Recently they have not attended any time for supervision despite being at work. Their reason is always headaches, shoulder pain or has to go to Gp. ( they didn’t report GP appointment to me but called my boss).

I am stuck and don’t know how do I make this situation easy for myself and others.

If you manage this person, have you not had a conversation with them about expected behaviours? Arguing in team meetings and being confrontational is totally unacceptable.

You'll have to go prepared with specific examples and plan out the conversation (use their next 121) but this is something you'd be expected to address as a LM

You might find it useful to have a look at the colour personality types. They give you tips for dealing with different types of people. This person sounds like a red - aggressive and confrontational. Tips for this type include:

Persuading them
Do Not tell them what to do Challenge them
They want to get fast, big results. Show them an aggressive plan to follow.
Flatter them

Teaching them
Praise them, then nicely make correction, then praise them again
Don’t criticise them
Be firm and certain of what you are saying
Do not embarrass them

Inspiring them
Challenge them and put them into competition
Expect a lot from them

I’m sure this is just one theory and there are lots of systems like this, but I find it useful.