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If you are a school receptionist/admin..

14 replies

bambi1132 · 12/10/2021 13:39

What sort of questions were you asked at the interview? I have been out of work for 7 years and I have my first interview in a long time on Friday. I haven't got a clue what I'll be asked and they said there will also be tasks to carry out, which I'm assuming is basic office work. Any tips would be greatly appreciated!

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QueenAnnesHat · 12/10/2021 13:50

Definitely questions around confidentiality and safeguarding. For the latter have a look at the school's Safeguarding/Child Protection policy - it will be on their website. Also look at a government document called 'Keeping Children Safe in Education', which outlines the responsibilities of all school staff.
I imagine they will also be looking at things like flexibility, how you would cope with constant interruptions, dealing with difficult people, prioritising work etc.
Good luck!

bambi1132 · 12/10/2021 17:47

Thank you, I didn't even think of that side of things! I have a background in healthcare admin so I'm hoping that works in my favour re: confidentiality/data protection. I'm a SAHM so interruptions are plentiful 😂

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TotheletterofthelawTHELETTER · 12/10/2021 18:15

Definitely safeguarding.
Dealing with angry parents on telephone /resolving issues at first point of contact as you won’t be able to transfer phone to a teacher if they’re teaching

notaprincessimaking · 12/10/2021 23:03

@bambi1132 task will be an in-tray exercise - typing a letter about sports day etc, that type of thing. Have a look at the school website and read up on their ethos & core values. There'll definitely be a safeguarding question and a question on managing conflicting priorities. Usually a question about handling difficult parents. Link ensuring visitors sign in/out into safeguarding. Good advice from PP re gov doc on keeping children safe in education. Good luck!

SeasonFinale · 12/10/2021 23:12

They will probably ask you to place certain tasks in the order you will do ie. to see what you would prioritise

Justwanttotravel · 12/10/2021 23:25

Yes safeguarding. You can get lead name from school website. I mentioned that I understood safeguarding included a multitude of areas, not just the obvious eg water safety, bullying, online etc
Was asked about ethos of the school and about the schools values.
I was asked if/how I had implemented a new way of working in my previous job. And the benefits.
How I would deal with an angry or confrontational parent.
How I would treat the children.
About my sense of humour.

I also had 2 tasks. A banking exercise and a mail merge exercise.

I also researched the school. How many staff, children, a bit of its history and found a way to get bits into the conversation. It was this apparently that impressed the interviewers. I totally messed up the mail merge 🥴

ComeTheFuck0nBridget · 12/10/2021 23:51

I had a similar job interview recently. It was pretty standard, and I had to do two admin tasks but they asked me what I knew about safeguarding and I didn't know enough which cost me the interview. So that would be my tip.

Nat6999 · 13/10/2021 00:33

The best tip I can give you is read & digest everything you can from the school website, read all the policies & rules, have a scroll through all school letters so you can get an idea how they like things laid out, if they produce a termly newsletter read a few & pick up all the buzzwords that are used. Have a good read at the prospectus as well. Is it just general admin or are you expected to to secretarial work as well? Have they mentioned any specialist software that they want experience of, if so swat up on it even if you can only pick up the basics.

bambi1132 · 13/10/2021 10:53

Thank you for all the tips! I'll read through the entire website to get a good understanding of the school. My children currently go there so I have some communication from them that I can look in to in more depth and gain an understanding of how they like things.
It's just a basic reception/admin assistant job. Tbh I'm over qualified but like I say I've been out of work for so long so for me it's a way back in. The tasks are making me nervous just because I don't know what they will be 😬

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bambi1132 · 15/10/2021 17:51

Thank you for everyone's help! Safeguarding came up and the head teacher was very impressed with my answer. Now I have to wait until next week to find out 🤞🏼

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notaprincessimaking · 02/11/2021 12:20

@bambi1132 did you get the job?

languagelover96 · 02/11/2021 17:36

Make notes.

bambi1132 · 02/11/2021 20:13

I didn't. They said they had many people who would have been suitable but this time I wasn't one of them. Never mind! It was interview experience

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CinstonWhurchill · 27/11/2021 10:43

"It's just a basic reception/admin assistant job. Tbh I'm over qualified but like I say I've been out of work for so long so for me it's a way back in".

Op, sorry to read you did not get the role. With kindness, your comment above hints a little that you do not think the role would have been very sophisticated. I work in schs, having come from a corporate management role. My day to day duties include, finance, contracts, HR, website, staff learning, dealing with parents, children, first aid, booking extra curricular clubs, reports, resources for teachers, letter writing, organising sch trips. To be honest they are the most demanding roles i have held where you need to be conversant with many disciplines. You must also keep yourself up to date with courses, securing safeguarding files etc. Then you have daily attendance, safe guarding calls and home visits. Certain aspects are time specific such as registers and home visits, children missing in education referrals, admissions, off rolling etc. DBS updates and other safer recruitment practices. Pupil premium, sch meals, parentpay logins etc. This list is just some of what my colleagues and i do daily. Smaller schs do not have large admin functions so all the work is undertaken by a few people. It is extremely busy and stressful. On a personal note some things you see and hear can be very distressing. There really is no such thing as a basic admin/reception job. I have to admit that i underestimated my first sch role ( in a secondary) when i first secured one but was able to adapt quickly and be extremely resourceful in skilling myself quickly. The reality is schs simply do not have the time to train people. You need to hit the ground running. This is why a lot of sch recruiters usually opt for someone who has previously worked in a sch. I think there is this view that sch admin jobs are basic and they are not. There is no such thing as being "overqualified" for a sch admin role and tbh honest it belittles people who do these roles.

If you are serious about working in a sch admin function it may be that you spk to as many people who work in one as possible. You may find after that, that it is not for you. There are also on line courses in SIMS ( i did SIMS before i applied for my first sch role ) and Arbor that you could take. Also on line safeguarding and GDPR courses, Prevent is another good one and all the keeping children safe in education ones. All of these under your belt would definitely help your application. I appreciate there is a cost in doing this but if you are serious about wanting to work in a sch they will be an investment and you will then be familiar with terminology, practices and the software at least. I found they gave me an advantage against some, when i started applying and i secured my first role. I know people who have been trying to get a sch admin role for yrs and in excess of 25 rejections after interview. Again, they still hold the view that the roles are basic even though they cannot secure one.

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