Every month my employer makes an error with my pay (not just me, but other colleagues too).
A few recent examples:
- Whilst on furlough I was told to use holiday to bring my allowance down. These days should have been paid at 100% salary and the remainder of the month at furlough rate. Employer just processed the whole month as furlough. This happened on 3 separate occasions.
- I returned from furlough on 1st day of the month, when I got paid I'd been processed as 3 days furlough remainder of the month full salary.
- Commission owed was not paid. When challenged was paid via BACS with necessary tax deduction. This was then accounted for on next payslip but I was paid an amount less the commission as it had already been paid by BACS. However payroll then tried to claim I'd been paid the amount twice (I hadn't). Eventually resolved after I supplied bank statements to prove I'd only received the amount once.
- No employee pension deduction, and whilst looking into this it's become apparent that employer contributions have been wrong for some time.
I do eventually get paid the correct amount, however every time it results in me having to take time out of my day to figure out what I'm owed and what's missing. I'd really just like to trust that I've been paid correctly and not need to scrutinise my pay slip. It's also incredibly worrying going from one month to the next knowing that my pay is most likely going to be short.
So my question is, what steps can I take to resolve this?
It's not malicious as it's happening to several people. It seems to be just general incompetence. I've already raised to my manager and he helps to resolve the issue every month, however I'm looking for advice on how I can escalate this to prevent it happening. Ideally if the colleague processing payroll is not qualified, then someone else more competent needs to pick it up.