Higher paid Customer Service Jobs

[PreparationPreparationPrep]

Just trying to get some advice for a young man in his late 20's. In how to earn more money in Customer Service role without managing people.
Young man is in a customer service role and is very good at it because of his personality and nature etc. He takes a little time to learn the IT that goes with each company etc but can do it. Just needs a bit longer to get to grips with different IT platforms. Has always got on well with people and this warms others to him. He has tried other roles and hasn't enjoyed it hated sales and found some areas difficult like Insurance/ Accounts and now trying to learn IT cyber but not getting to grips with it after 1
Year. My view is customer service is his strong point - he doesn't want to
Manage people but really wants and needs to earn more than he is now £22k and living in London. He loves watching football (not playing) and knows anything and everything about teams / history players etc - follows their progress etc - Is there a professional role that would link his knowledge of football/ great personality and customer service skills. That also pays well or has a career path. He did go to Uni and struggled through so his degree classification did not lead to internships or anything like that - now we know why but he didn't get support at the time.
So MN .... any suggestions please ?

Sorry to ask but does he have ASD/ADHD or something similar? I'm wondering if that is why you are so involved?

@LukeEvansWife
something along those lines but not diagnosed so yes I offer support where I can. (But I'd like the thread to stay on track) Also his most recent job his extra input was after hours so there was no one as such to work extra alongside him and he wouldn't expect that anyway - it's what he learnt he had to do from past experience - just go over what he has worked on during the day- no big deal. and it worked so I'm sure if he continues with that in time it will be a strategy that works for him. I have worked in several companies where the person has been given extra time to complete their probation - and that is usually if it is something minor as in his case where they know you've got a good grip of the job but need a little
More time before they can tick all the boxes. I don't think it's that unusual and I've worked in all 3 sectors.

Scrum (managing technical delivery teams to keep them on track)/product owner (making sure a technical product meets business needs)/business analyst (leasing between customers and project delivery teams) are all jobs that would use the skills you describe and also his IT knowledge would be valuable but not the main focus of his job. Get him to have a look

www.scrumalliance.org/get-certified/scrum-master-track/certified-scrummaster#:~:text=A%20Scrum%20Master%20is%20the,helping%20team%20members%20to%20grow.

IT Service Delivery? Depending on the company/services being provided, you need a basic understanding of IT but nothing too in depth. Much more important is your reliability on doing monthly tasks and the way you build a relationship with the customer.

Or this article is also useful
www.indeed.com/career-advice/finding-a-job/becoming-scrum-master-no-experience

I'd advice him to get some technology knowledge or qualifications under his belt. Customer Success roles pay very well - so, working with clients to help them make the best of IT products. It's working with business clients rather than consumers.

Salaries of around 40-60k+ my ex husband did this and earned 70k. Essentially it's just customer service.

Oh I just read about his issues with cyber security course so my suggestion may not be a good one

@PostItNow

If he can write, surely they will be more interested in seeing an example of his work than focusing on the degree he got at Uni. Doing his own blogs and you tubing are great ideas to at least build a portfolio. What about a trade?

Yes he is great at writing - and this was always his strong area during school but for Uni he chose Business/ maths and that did not go well.

an IT help desk role would probably be good because he may get to see and learn at his pace about a different role without actually doing it -

That’s not the case. IT support staff need a higher level of knowledge and proficiency of hardware/software than the service users they’re helping. If he’s struggling as a service user himself in his current role, he definitely won’t be suited to IT support

Honestly? If he's presentable, chatty, nice personality, then he should start a YouTube channel on something football related as a side hustle.

Again I disagree. For every lucrative/popular YouTuber, there’s millions of accounts that are non-starters. YouTube also needs a high level of IT proficiency- the mass YouTube audience will not watch badly edited videos with poor lighting/angles/audio etc. The backend is more difficult than the facade

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Why do people keep suggesting IT related roles when the OP has said he finds IT difficult?!

It seems his strengths lie with his interpersonal skills OP? Would he consider trying hospitality?

I worked in customer services/training and then moved into product management/product ownership many years ago . They now want a very particular type - brightest of the bright type - and I am not convinced that it's customer services is a viable route any more. It is now very data driven and requires a great deal of technical know how, So I am not sure it meets the brief.

He might do better in user experience/customer experience though. So talking to customers about their experiences of a product, proposing/testing optimum solution.

Agile delivery manager - helping technical teams to deliver their also - might work too. Very people focused. Needs patience and empathy.

HR is also very people focused - could he try that?

If that fails, there are also plenty of customer services jobs paying a lot more than £22k out there.

@PreparationPreparationPrep

Just trying to get some advice for a young man in his late 20's. In how to earn more money in Customer Service role without managing people. Young man is in a customer service role and is very good at it because of his personality and nature etc. He takes a little time to learn the IT that goes with each company etc but can do it. Just needs a bit longer to get to grips with different IT platforms. Has always got on well with people and this warms others to him. He has tried other roles and hasn't enjoyed it hated sales and found some areas difficult like Insurance/ Accounts and now trying to learn IT cyber but not getting to grips with it after 1 Year. My view is customer service is his strong point - he doesn't want to Manage people but really wants and needs to earn more than he is now £22k and living in London. He loves watching football (not playing) and knows anything and everything about teams / history players etc - follows their progress etc - Is there a professional role that would link his knowledge of football/ great personality and customer service skills. That also pays well or has a career path. He did go to Uni and struggled through so his degree classification did not lead to internships or anything like that - now we know why but he didn't get support at the time. So MN .... any suggestions please ?

Customer Service skills mean he can handle complaints so a role within the FCA or FOS dealing with customer financial complaints might be a good career.

Consider his skills and qualities. If he has great teamwork skills, perhaps restaurant or care home work is a good option career wise for him. Sales is another good industry to enter, so many opportunities as well.

It's not immediately well-paid but what about retraining to be a personal trainer? If he's sporty, personable and gets on with people well one-to-one it could be a good shout.

The basic earnings aren't great, and you do have to work hard. The training course costs money. But you can earn more over time, especially if you end up specialising. There's not anything major to get to grips with in terms of IT, and you don't have to manage people if you don't want to.

DB's other half is a personal trainer and he earns reasonably well. Not megabucks but enough to support himself in a reasonably nice part of London if he was on his own. He absolutely loves his work too.

Thanks all - there is a lot on here I can share with him

@Ozanj I think the FCO and FSA complaints or customer service he would be good at. As a user he will
Be fine with the IT as he has used so many over the years. He may need to think about the admin side though. It just means he has to to take extra time / care but it would be great if he could get into somewhere like this.

@languagelover96 I don't think he would like care work - he is lovely and kind but doesn't really like hands on work with children or adults. He would find it mentally exhausting.

@BIoodyStupidJohnson - personal training I suggested that many years ago but I think he wants to keep that separate to his work as it's something he really enjoys doing especially after a day at work!

He did work in retails and hospitality when he was a student so that is also an option.

@genericuserneeded

Universal credit work coach is like £31k a year, basically glorified call centre/customer service role

How does one get a job like that?

@Connelly

dwpjobs-workcoach-microsite.co.uk