I work for a social care charity and a new person (who i knew previously) joined our team about 18 months ago.. I will call her Joan. I know I will probably sound a bitch, I have diagnosed BPD and anxiety and know its difficult but where do you draw the line?
I work in a lovely, supportive team who are open about mental health issues and what is troubling them and up until Joan came it worked beautifully. However, it has now become a support group for Joan rather than a working relationship.
Since lockdown began and we have been working from home it has been difficult definitely. But for some reason that Joan has acted way above her pay grade, is rudely rdering the team to cover her job when she has put too much stuff in her diary and is constantly talking over and belittling people in meetings. She made our volunteer cry by trying to take some credit for what the volunteer did and saying 'you didn't do that, that was me'. My other colleague designed something amazing and showed us both and Joan became upset that she wasn't asked and said it made her feel more suicidal.
I have spent hours listening and being kind and offering advice and support but she doesn't want to change which is within her rights but everyone is fed up of having to pick up the pieces.
Throughout our professional meetings we spend at least half an hour listening to how depressed she is and how much she is struggling which I get 100%. But she is also going into other zoom meetings like she rolled out of bed yawning and burping. We have tried really hard to get a good name for ourselves. Years of work and other professionals (a few are friends from other services) are commenting on her professionalism. It looks bad.
I have spoken and spoken to my managers about it. As have most of my team. They have tried to speak to her but everytime she cries and says she is trying her best. When I speak to them about it now they just say 'well yano shes going through some stuff' like that's the answer. We are working in a professional environment supporting the vulnerable and as much as I want her to be okay its affecting our work ethic. Has anyone else gone through similar? If so what do I do?