Not getting payslips, moodiness when I ask!

[Ribrabrob]

My company recently changed from paper payslips (very old-school company - we even have a paper clocking in system) to our payslips emailed to us from an outside company. Thing is, a lot of people hadn’t been receiving there’s. After getting people to confirm their emails, this was mostly rectified. However for a few people, myself included, the problem has not been sorted and we aren’t receiving our payslips.

I’ve asked many times as to what can be done but I just get told that they’ve no idea why I am not receiving mine and that I should just check my junk folder - which I have done many times to no avail. I’ve asked for a paper copy and they’ve said no as this is now done by the outside company.

I’m starting to get quite frustrated. We get paid weekly and hours can differ, so I really would like to check my hours as I’m sure there have been mistakes recently. It’s been about 5 weeks now I haven’t had a pay slip and it’s annoying - I’ve even been asked by my manager why I even need to see anyway! Nobody seems to care and it’s only a small company - HR is just one admin lady whose appointed herself the HR person because she knows how to book people on some training rvrrfy now and then.

Does anybody have any advice please?

You have a legal right get to a payslip and it should be provided to you within one day of being paid. You cannot demand a paper slip, if they want to send them electronically then that is the employers prerogative.

As to what you do, well it is a hard one. You need to keep chasing, if your manager asks you why you need one, I would make it clear that you don’t need to explain why you need it, it is the law that they provide it. Your next step I expect would be to raise a formal grievance, after that I would talk to ACAS about the possibility of a tribunal.

The HR lady needs to chase this for you. You need to receive paper copies if you’re not receiving email copies

Citizens advice?

Actually ring acas if and document when you have asked

www.acas.org.uk/payslips

Put it in writing so there is a paper trail, to your boss, or HR lady, by email.
Ask them to check what email is registered and send proof of this.