If your manager is a bully is there anything other than leaving that can be done?

[GazingAndGrazing]

DD 18yrs has taken a temp role via an agency with the possibility of being taken on board with the company if all the training is passed.

Completed all theory exams 100% now have to pass through a period of 1:1 supervision before sitting the final exam. The 1:1 period is to show you can practice what you have been taught so far.

Think along the lines of 999 fire brigade dispatcher/call taker.

All was going well but the employees/supervisors carrying out the 1:1 supervision are VILE, they clearly don’t want to help them through to the final exam. She is so close to just walking out, they are sarcastic, rude, unhelpful and so judgmental about the callers. Won’t help call the police etc but will help perm team members

This week DD overheard them talking about what a bunch of cunts they all are. also heard them say they are looking forward to failing them all on the 1:1s so they don’t finish the final exam.

She doesn’t want to speak to HR because she feels they will know it was her and make it worse, she said, every one in the training process talk to each other and all feel the same.

I hate having her in tears like this, is leaving the only way?

That is awful.
Bullying has such an effect on MH. I had to leave a job -as did 4 others. I wasn’t brave enough to complain until I left because I was afraid it would get worse and I’m 42! She was suspended, then fired. I was glad I complained as it meant she wouldn’t be there to make anyone else’s life a misery.
If your daughter is going to leave anyway then if she complains there will be a chance the situation could improve and she gets to stay in the job. If it gets worse and leaves then at least she has alerted HR to what is going on but I totally understand not wanting to risk making things worse for herself.
She should start writing down dates/times of things as they happen in case she does want to go ahead with a complaint of bullying.
So awful she is having to deal with all this.

@LadyFeliciaMontague

That is awful. Bullying has such an effect on MH. I had to leave a job -as did 4 others. I wasn’t brave enough to complain until I left because I was afraid it would get worse and I’m 42! She was suspended, then fired. I was glad I complained as it meant she wouldn’t be there to make anyone else’s life a misery. If your daughter is going to leave anyway then if she complains there will be a chance the situation could improve and she gets to stay in the job. If it gets worse and leaves then at least she has alerted HR to what is going on but I totally understand not wanting to risk making things worse for herself. She should start writing down dates/times of things as they happen in case she does want to go ahead with a complaint of bullying. So awful she is having to deal with all this.

Thank you and I’m really sorry you had to go through similar, it really is nasty. They are working 12hr shifts and the nastiness is from start to finish.

If DD resigns it will be with the agency so no resignation letter needed? Unless I help her write one for the senior day time manager and act like she didn’t realise they didn’t need a resignation letter and put it all in there?

I’ve already advised to keep a note on dates and comments so I’m glad you agree.

Morning bump

How much more does she have to complete? Until she gets the qualification?
Although vile, if she sits through the supervision, and she completes the task, her supervisor will have to sign it off?

Once she's got that, no one can take it away from her. Sit tight, get the training signed off.

Then deal with the bullying.

She needs to focus and clarify what the management does that prevents her from working to the best of her ability and happily. Because whilst everythjng she is telling you is obviously deeply unpleasant, none of it would construe a case for bullying or comes across as anything but people gossiping/chatting allbeit unpleasantly at work.
For example: she needs concrete examples of what this "vileness" is. How are the 1:1s carried out? Is the feedback, even if not positive, constructive etc etc.
No point in making an issue of any private conversation that was overheard.Nobody would take it seriously as it could never be proved to be unprofessional conduct. Etc.

The one point in your OP which could possibly be cause for complaint is their refusal to help the trainees forward on the calls whilst they help the permanent staff.
Unless it's part of the training process and learning objectives that the trainees do it themselves. What does she mean by helping permanent staff? Calling the police or other things? Are the permanent staff doing different kinds of calls to the trainees? Etc etc.
Has she received training objectives/learning objectives and a job description?

As it sounds like it's a group of trainees who are all finding the management unpleasant, it could simply turn into a they hate us and we hate them scenario unless there is actual provable unprofessional conduct.

I'm not sure I could have done it at 18 but i once took on a job I knowing the boss had a reputation as a bully, he'd been through loads on people in the role in a very short time (which was why a great opportunity became available to me). Very early on, I stood up to him and after that he never gave me any trouble. He continued to be vile to everyone else but seemed to respect me and actually became an important mentor to me. He was very good at the job, which is why he'd been tolerated for so long, I probably wouldn't be where I am now without that experience.

Thank you, some really constructive points made. She is working today and her finals are next week.

TheCanterburyWhales I don’t know but I’ll find out, it’s a good point.