To be upset by this

[ImAwfulWithUsernames]

I've just starting making & selling personalised toy boxes. I used the best glue & other products I can find (to ensure quality results)
I've just delivered a toy box with a child's name on, to then not long after receive a message from the customer advising that their child has managed to pull the letters off the toy box, and is demanding I go round to fix it.

I struggle with anxiety so this has sent my emotions into overdrive. It's completely bizarre to me as this is really the customers fault, for letting the child pick and pull at the product. But as the 'customers always right' I'm finding this hard to cope with. It's got me doubting my product when I've other customers who have not had an issue.

How do I deal with this mentally? I've offered to go after Christmas to resolve as I live quite far from the customer. But I'm currently awaiting a response which I doubt will be a polite one, as I know it is a Christmas present

If it were me, I would be scolding my child for essentially breaking the handmade product, and I would be off to the shops to get glue to fix it myself... but am I wrong? Is this my responsibility to feel defeated in this situation?

If you are selling toys items shouldn’t you make sure they are CE tested?

It's handmade furniture/storage, not a toy. You should give care instructions in future including stating it is not a toy and not suitable to be used as such.

I think you'd be better off with screws. I tend to agree with the idea that it needs to be reasonably child proof, but I don't think their child's destructiveness is your responsibility.

It’s my understanding that anything marketed as a toy box has to meet the standards of EN71 and feature a (legally acquired) CE marking. Do yours?

It’s your responsibility to ensure your products are safe for children to use.

Sorry OP, but I’m with the customer on this one. I’d be so pissed off it I bought a toy box that came apart so very quickly. It doesn’t sound like they even had it long enough for a child to damage it through boisterous use.

I think you should endeavour to repair it today.