Boobi. A sample: Hi, HR, band 8A manager here, what protocol should we follow regarding an incident where a patient mildly assaulted a staff member, and the staff member's response (self protection and 'choice language') has resulted in a complaint?
The HR policy tells me there is a formal and informal route to follow. Both have a review date of 2016. Have they been updated? Who decides whether formal or informal is most appropriate? Why is there no 'flow chart' of accountability? Who gets to escalate or close it?
HR (of a large Trust with 2 large DGHs): 'Sorry, just picked up a ringing phone, no idea, the entire department has shut for a retirement do'....
They took nearly a week to get back with a reply vague enough that the 8A basically cut them out the loop.
It seriously doesn't inspire trust!
I'm sure you do an excellent job, but ours is infamously poor. Our trade unions do most of their work!
As for my enquiry, regarding one or two periods of absence; two of us were sick on the same days, with normal 'not working' days off in between.
I called HR to find out why one of us was allegedly sick 6 days, the other two; why the difference. Response? Ask payroll.... 🤔
A group of HCAs ask to be upbanded from 2 to 3. Currently only if you cannulate. Now and then! They suggested that the aseptic work they do in laying out sterile trolleys and holding the ultrasound probe up a bloke's rectum while a doctor performed a prostate biopsy was pretty equivalent to cannulating. Their HoD's response? To rewrite their job descriptions to take out this responsibility, along with several other higher level duties (won't go down well with the doctors!). 50% of their duties have been rewritten with lots of 'etc's in it.
The HR lady sitting in the meeting, when asked if it was okay to so substantively change someone's duties to a different level of responsibility, without consultation.
Her response? I guess so.
So, sorry, but that's why I may hold a dim view of HR in our Trust.