Hi,
I would appreciate your thoughts on something I’ve recently seen on my one to one.
A few months ago I was asked to take on tasks from another team to broaden my knowledge. I have started to do this and provided several examples this month to my manager. A few weeks ago I handed a piece of work over to that team, that had landed on my desk in error. I did not do this task due to lack of experience in this area & I had my own work that day to do. Later that day a mgr from that team sent it back to me saying I should be doing it with some basic steps to start. My job is time sensitive to clients so I sent it back explaining this was 3 hours later and it would take at least another hour for me to learn about that task before I would be able to call the client so it would be better for someone on the correct team to call the client ASAP. I have since taken time to learn more about that task.
In my one to one this month my manager has stated that although I followed procedures by sending the task to the correct team, any addditional tasks I have done for that team now essentially mean nothing because I sent that one task back to them to do.
How would this make you feel?