GDPR - Employee Rights??

[SusanLV]

Hey All,

So DD (18y/o) currently works at a call centre, and they recently had an issue with a certain customer who is now requesting for all the communication records with the Company under the GDPR Act which would include a recorded call with DD.

DD and I are just wondering if she has any rights of her own regarding this? She doesn't feel best pleased with the idea of the customer having a recording of the call, as she greeted him with her 1st name and obv the companies.

I expect the employer would give a transcript of the recording not the audio file, and your DD can request they redact her name while the investigation is ongoing.

But the only personal data about her on the recording would be her name, which she has already given the customer anyway?

She was presumably told that she would be recorded in the course of her employment. I don't understand what the concern is. As another poster said, she already gave the caller her name.

Was there a recorded msg at the beginning, something like calls may be recorded for training purposes.

If she doesn’t want customers she speaks to on the phone to know her name, she needs to give herself a fake one. I’m sure loads of call centre workers do that.