Being spoken to like dirt. Please help

[BrollyDolly]

Hello. I'm posting on behalf of a family member who has been coming home from Work upset and worrying about going to do her shifts.

The problem is one of the managers seems to be talking to her like dirt. This manager has been recently promoted and they used to get on great before this.

Family member reluctant to tell boss in case it makes things worse or she's asked to leave. She earns really good money and tips so wouldn't be able to find something that pays as much. She goes to college 3 days and works Saturday and Sunday every weekend as is on a Work placement one day and the other day is for studying.

Where does she stand on complaining about this please ?

She could write down the incidents when she feels she is being rude, speak to her directly and ask why her attitude has changed, is it a large company with a hr department whom she could call and speak to.

Hi @retirednow no it's a small tapas restaurant. Not part of a chain or anything. The main boss is also the owner so there is no HR department unfortunately.

I will put forward your other suggestions but she is worried about making things worse.

The biggest issue is she is of the point of view that the boss won't do anything as he finds it hard to replace staff.

She should speak to the owner if she isn't happy
Though I'm surprised the owner hasn't noticed
Is it not just a case of the relationship dynamics being different after the promotion
Being spoken to like dirt is pretty subjective though
Actual examples are necessary

If she doesn't have an HR department or formalised employment processes, then the only recourse is trying to have a constructive conversation. Small firms where the owner is hands on can be difficult for employees because the boss gets to call the shots.

Maybe take any tiny grains of truth from the nastiness in terms of trying to do what the boss wants but if it doesn't make any difference then unfortunately it's best to find something else if it's making them miserable.