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How do I drop a client?

47 replies

MushroomTree · 02/04/2016 14:21

Hi all, in a bit of a dilemma as I need to drop a client but not sure the best way to go about it.

Back story: client is a start up company that hasn't yet started trading (this keeps being delayed due to one thing or another but is due to start in the middle of this month).

I'm paid to provide social media and other marketing materials for the company. Have been doing this since October.

Due to the company being a start up I agree to work for slightly less than I usually would, with a view that my monthly rate would be increased once the company was trading and successful.

The client is very particular about the time that social media should be posted (Mon, Weds, Sat at midday) and the quality of the content used, especially images. This is itself is an issue as the weekday times clash with work I'm contracted to do for another client and frankly I'm fed up of having to give up time every Saturday to do this work for him.

He's been quite upfront about him expecting a high standard being anal but I'm at the end of my tether with it.

I feel like he's always looking over my shoulder and keeping tabs on what I'm doing. He spends a lot of his time telling me he wants to be able to hand the social media over to someone else (me) and yet often overrules things I have planned. This is particular annoys me as he called not long ago to give me a dressing down and told me that looking at the analytics he was coming up with 80% of the social media content. The only reason this happens is because I'll give him my ideas and he'll say great, but he'd rather I did XYZ.

It's now gotten to the stage where I'm wondering why he doesn't just do it himself as he obviously doesn't really want to let go and let someone else do it.

When he called to give me a dressing down I offered to not invoice him for the work I'd done that month as he obviously wasn't happy and he then said that's fine, I'll pay the other two outstanding invoices this week! I've had to prompt him to pay me every month since I've been working for him.

I'm now thinking I should just bring this to an end as I'm not happy and he obviously isn't either.

It's bad timing as he's currently on an extended holiday in another country and the company is due to start trading this month, but I don't know what else to do.

I'm also going to be doing more hours for another client from this month, so my time is going to be stretched and if I'm honest I could do without the hassle this clients brings me.

I'm considering using this as my main reason for dropping him. He knows my hours were going to increase from 1st April, so it wouldn't come as a complete surprise.

So, sorry for the rant (!), but what would be the best approach to this? He's not going to be happy either way but I think we've probably come to the end of the road.

TIA and a glass of wine if you managed to read all of that!

OP posts:
MushroomTree · 06/04/2016 17:14

I've obviously gotten his back up now as when I sent him a message to say that the payment had been received all I got back was "That's fine." I just don't have the time to deal with clients that are going to sulk when I pull them up on issues they should have already been aware of.

OP posts:
BitOutOfPractice · 06/04/2016 17:31

God we've all had clients like this.

Just tell him that it's no longer working for you and what period of notice would he like you to give. It's business. He won't take it personally

I'm intrigued, however, as to why you're actually posting in real time on a Saturday and not scheduling it in advance!

MushroomTree · 06/04/2016 17:44

Hi BitOutOfPractice! For any other client I'd be scheduling it in advance and they'd be perfectly happy with that. This client however seems to have something against scheduling tools...

I managed to convince him that I needed to use it for the weekday posts as I'm actually at an in-house role at the times he wants things posted, but I can't convince him to let me use it on Saturdays as he doesn't think the images show properly when you use Hootsuite etc.

He helpfully suggested that we could share this responsibility between us but the reality he is always seems irritated when I say I can't be around on a certain Saturday to do the post.

There can't be a single other company out there that has an employee physically sat there posting in real time on a Saturday. (Disclaimer - I know there are but the majority must surely use some kind of scheduling tool...)

That said, scheduling Saturday posts is tough anyway as he'll often ask on a Friday what I have planned and then tell me to do something else instead. It really gets my goat when he then looks at the analytics and tells me he's come up with 80% of the content!

OP posts:
BitOutOfPractice · 06/04/2016 17:57

He sounds like one of those clients. LTB Wink

MushroomTree · 06/04/2016 18:01

I fear he is! Time to wish him the best of luck and let him go on his merry way I think.

I suspect he'll have a strop and will take it personally but I just don't have time to be dealing with someone who is quite frankly a diva.

I also think that after the launch he's only going to get worse if products aren't flying off the shelves so to speak and I'd rather not be around to deal with that.

OP posts:
Cocochoco · 06/04/2016 18:02

I would just tell you are stopping without giving notice - you have already waived one invoice and there is too much of a risk that he won't pay you at the end of the notice period.

MushroomTree · 06/04/2016 18:11

I'll tell him I'm going to stop working for him and see what he says. I suspect he'd rather I go immediately and not do a month's notice.

The person he had doing social media before me only lasted a month and they parted ways with a week's notice, so I can't see him wanting me to hang around for very long.

I was going to offer to stop immediately but set up two weeks of content on Hootsuite so he's not left completely in the lurch, but maybe that's too nice!

OP posts:
CarrieLouise25 · 06/04/2016 18:26

He sounds like a complete PITA.

Hate it when clients treat you like they are your boss.

At the beginning I took on anyone and was desperate to get and keep clients. These days we spot a toxic one with early warning signs and get shot quicker by saying we don't feel we're the right company for you.

Toxic clients can ruin your existing good ones.

Good luck Smile

MushroomTree · 06/04/2016 18:35

CarrieLouise25 - if I'm honest there probably were the warning signs there early on, but needs must and all that!

Going forward I think he's also going to want more than I can offer in terms of PR etc., so realistically I think he'd be better off with a freelancer or agency that can offer a more complete package of social media marketing, PR, and so on.

I've actually got an agency in mind to put him in touch with, but I doubt he'll take up the suggestion!

OP posts:
GetKnitted · 06/04/2016 20:40

He does sound like a nightmare. Though I have to say that 'please could you explain the thinking behind X' is not a bad thing for a client to say. I think it is much more reasonable than 'You have done this completely wrong'. But, I can see how it would definitely be grating if said repeatedly.

Itinerary · 06/04/2016 20:45

I suspect he'll have a strop and will take it personally

All the more reason to move on to less diva-ish clients.

BitOutOfPractice · 06/04/2016 22:11

Can you recommend someone who can do a fuller PR service for him? Don't look at me

Wordsmith · 07/04/2016 08:36

Do you have a contract with him which includes t&cs regarding termination of contract?

MushroomTree · 07/04/2016 16:36

GetKnitted it's not what he says, it's the way he says it if that makes sense? It's his way of saying "I hate what you've done but I'm too cowardly to come out and say it."

BitOutOfPractice I do have someone that I can pass him on to that I don't like very much ...

Wordsmith - no contract so I could stop tomorrow if I was really that desperate to.

So, how exactly do I word this? Awful that a copywriter can't figure out what to say, I know, but I've never had to do this before.

OP posts:
BitOutOfPractice · 08/04/2016 06:03

I'm afraid this contract no longer fits in with my business strategy and I feel that you would be better served by a full service agency. I am happy to help you with appointing that agency. I will cease working for Fussy Pants Ltd on 30 April. I wish you all the best in your new business venture.

Kind regards
Mushroom

Wordsmith · 08/04/2016 07:54

Mushroom tree - copywriters always find it hard to write for/about ourselves.

Just say "I'm afraid my other commitments mean I can no longer give your business the focus it needs. However I can highly recommend XYZ PR and would be happy to give you their details if you wish. I confirm that I will cease working for Nitpicker Ltd on (date) and my final invoice will be for £X, due payable on (date). Thank you for the opportunity to help grow your business and I wish you every success in the future."

DoreenLethal · 08/04/2016 22:08

Unfortunately, i cannot schedule work for clients that do not pay on my terms, so i am going to cease work on this contract until the latest invoice is paid and then we can renegotiate payment terms going forward.

(And then when you get the cash) i am sorry but those terms you are offering do not work for me.

GrumpyOldBag · 09/04/2016 14:53

I just don't get why anyone would be averse to using a professional social media scheduling tool like Hootsuite if you need something to be sent at a specific time - unless you are trying to actively respond to other stuff.

I have run Twitter feeds for clients and always use a mixture of Hootsuite and live tweeting for reacting to other stuff - it's the only way to do it professionally IMO.

BitOutOfPractice · 09/04/2016 15:00

I agree Grumpy and so does the OP - just Mr Pussy Knickers that disagrees

BitOutOfPractice · 09/04/2016 15:01

I agree Grumpy and so does the OP - just Mr Pussy Knickers that disagrees

BitOutOfPractice · 09/04/2016 15:51

First of all I have no idea why that posted twice and secondly that was supposed to say Fussy Blush

bojorojo · 12/04/2016 23:27

Pussy Knickers sounds great to me. Also, Mushroom, why give him the name of some poor firm that could well do without his toxic business? You won't have a good relationship with them if you pass on a non-payer who is the client from hell. Do you have a motive for doing this? I would not suggest any other company, by name, just suggest the type of company. Do not do a personal introduction or your name will be mud when it all goes pear-shaped - as it will.

Sorry if this is yet another kick up the backside from me, but you are just too kind!

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