Selling yourself; retail into office

[InTheTeapot]

It's the conundrum of knowing I could pick up the required routine of an office job but why, why would they choose me over some younger and therefore more IT familiar person. I've got brilliant customer service skills. I'm coherent and clear on the telephone. I just have no office experience and until I get going in the role I'm slow on the computer stuff.
What can I say, how can I turn it around?

How complex is the computer stuff? Are there courses you could go on or people you could shadow for a while? It can't be rocket science.

General office, admin. It's never rocket science but apparently it's what I stall at in applications and interviews.
I'm doing a Word brush up course soon.

Temp?

You just need a bit of practice. It's not rocket science. Also, if you are honest, trustworthy and reliable then you will be more in demand than some young thing who calls in sick because they have a hangover, row with their boyfriend, etc.

InTheTeapot I'm in the same predicament. I've found a job with amazing hours, better pay and I KNOW I could do it and do it well.

Short of writing "PLEASE AT LEAST GIVE ME AN INTERVIEW AND THEN YOU'LL BE CONVINCED I'M THE ONE FOR YOU!" in my cover letter I'm struggling with how to put across my skills and relate them to the job

Good luck and I hope you find something soon

Thank you and good luck to you too!