Am I being pushed out of my job?

[natashay7]

I have worked for my employer for the last 11 years, recently they decided to make me a manager and give me more responsibility.

I was charged with looking for an assistant for me to hand over some of my work to free me up to improve customer service levels and increase sales.
So we got someone new in, I trained them up and my old job has basically been handed over to the new person completely and after 3 months of being messed around by higher management I finally have new job title; Operations Liaison Manager (whatever that is)

Only now after someone has filled my old position do I then discover

1. the extra pay I was promised isn't going to happen and my new salary position will be "review" in three months.
2. The sales director is treating me like her PA, completing jobs that are beneath me such as brochure requests, updating address systems and sending out her letters.
3. my "assistant" now views my as a secretary and not her manager so speaks down to me and passes me other silly jobs.

I am left with no work to do each day and now I feel I'm being forced to look for new work!
The thing is I really enjoyed the job I was doing before and the new management role was sold to me under a complete lie of what was expected.

The new person is still under probation and when I told higher management that it wasn't working out and her attitude was wrong they said they were not prepared to let her go.

1. Did you not have written confirmation of your new post details including salary before moving into it?

2. If you get given secretarial tasks which are not part of your role, surely you should be delegating these to your assistant? As the manager, your role is to ensure stuff gets done, and by the appropriate person, not necessarily to do it yourself.

3. If your assistant speaks down to you, or tries to give you work, deal with the attitude by speaking to her about what is and isn't an appropriate way to approach you, and if she's handing you work that should be hers, hand it straight back and say this is something you should be doing.

Echo what Flowery said. How was the job sold to you if you apparently don't know what specifically the role is supposed to cover, what the job title is, what the job title means now that you have it? Was there a job description? If not, why not?

Why are you allowing the sales director to treat you as her PA? If she is passing work to you which could be completed by the new assistant, either pass it to her or suggest that the director utilises her directly instead.

The assistant will view you as her secretary only if you allow it to happen. Why are you accepting tasks from her that she should be doing herself? If you are her manager, you should be having regular 1-2-1s with her, especially in her probationary period, which is your chance to set out expectations and clarify her role.

I don't understand why you feel you are left with no work to do? As a manager, you cannot sit around and expect that people are going to hand you takes. If you are supposed to be increasing sales and improving service levels, what initiatives are you introducing to achieve this? What is your plan for the coming year? Have you set target levels for improving customer service?

To me it sounds as if this management role isn't something you particularly wanted. The way you talk about the company "deciding to make me a manager and give me more responsibility" makes it seem as if this new role is something which just happened and you are now floundering in the position. Do you actually want this job, do you have ideas of how it can work, do you want to make it work?