Problem solving

[Fluffyears]

I have an interview this week and have been told it will be competency based (which I've dealt with before) and also problem solving....anyone know what sort of questions these might be so I can practice? Thanks in advance.

Likely to be a "what would you do" scenario? What type of work is it?

Credit control work. I'm assuming they will give me some scenarios and ask me how I would handle them. Have the job spec so will go through it and make bullet points for each bit to make sure I have relevant answers.

"I'm assuming they will give me some scenarios and ask me how I would handle them."

If they are half-decent interviewers they won't ask how you would handle them, they will ask you for examples of when you have handled such scenarios previously and how you did it/what the outcome was.

Even if they do ask the question in the form of a hypothetical, you should still answer in the form of an example of when you've done it before. Much more credible.

Ah ok thanks it's having to think on the spot that's killing me.

You shouldn't have to think on the spot much, if at all. The questions will be designed to seek evidence that you meet the criteria in the person specification. With that in mind, you should be able to fairly reliably predict what competencies they will expect you to be able to demonstrate previous experience of, and will therefore be able to prepare in advance an example of something you've done which demonstrates that competency.

With regard to the problem solving competency, identify a number of problems you have solved in your current job which are likely to be similar to challenges you'd meet in the job you are being interviewed for. That way if they ask you how you would solve x,y,z problem, you can answer with the example you've pre-prepared about how you solved a similar problem successfully in the past.

Thanks I really want this job so I want to come across really knowledgable.

Thought I should update. The exercise was fine it was all stuff I knew anyway. They were really nice and seemed to like me but I won't hear anything until end of this coming week as one of the managers is away on holiday.