Over the past couple of months myself and a few colleagues have been subject to harassment by a customer, on a daily basis. As the customer services manager I have dealt with this customer. All correspondence is by email, and can amount to 3/4 emails a day. 6 weeks ago I received an threatening email, so I informed the company MD, and reported it to the police, as I felt I had to protect the staff. 2 weeks after this I receive other emails that have content relating to personal details of myself and staff, I know where you live..... Family members names......again I inform the company MD and the police.
Two days ago I receive an email threatening to kidnap my son.... "By the time you get home from work tonight I will have your son".... And "I will do to (my sons name), what you did to my children", I believes I killed his children. ( I didn't). I immediately informed company MD and police.
I had to call my sons nursery, grandparents and my husband. I have since been signed off work by my Dr. I am a little fraught.
I have kept company MD informed the whole time, and I have had no response, not even an acknowledgment back from him.
Police are telling me, he is known to them, so don't worry. I can't not worry!!!
Lawyer says I should get an injunction, but this is something I feel the company should be helping with. I have heard on the grapevine, that the company MD feels that I have done something wrong, so it's for me to deal with. Also, my fault for having social media. (As I believe this is where the customer got my information).
My job is customer facing..... a point of contact for all customer queries and complaints.... I was just doing my job.
Any advice would be greatly appreciated..... Am I being too sensitive, should the company be supporting me, should the police be doing more???