Japanese clients and etiquette?

[Millionairerow]

So.....been working for a Japanese client. I developed a great working relationship in the beginning and was invited abroad for face to face meetings with my boss. I submitted a report which they had not approved. My boss said our Japanese clients would have to live with it but the relationship seemed to sour after that even though my manager sanctioned it. Now the Japanese client has invited my boss abroad and they are still deciding if they'll invite me... Depending on the feedback from this report from a regulated body whether ill be invited or not. Does this mean the clients have lost faith in me?

I'm not sure etiquette or the fact the clients are Japanese are relevant here. There's always a risk when working with clients that if they don't like work you do, or opinions you express, it may sour the relationship. Some clients are very open to differing opinions but communicating those in a way that means they are taken on board and the trust in the relationship is maintained can be a difficult balancing exercise. You don't say what the report was about, but if it was something that they may have found difficult to hear, a conversation before they saw it might have been a good idea. I don't think that's anything to do with being Japanese though.

I also think the nationality isn't relevant here. Looking at it from the client's perspective, their 'supplier' has delivered a service they aren't happy with, therefore they will want to discuss this with the more senior person ie your boss.

How were the findings of the report delivered and presented to them?