I work for a big company and i'm expected to be slick and professional but i suspect the company is not, and I'm really losing respect for them.
I had a MMC in March, I told my (male) boss in confidence (end of the quarter, hight pressure etc) and it was important to me that he knew I wasn't taking the piss, that I would have been in work but I was grieving and recovering physically. I had an ERPC and was off for 7 working days. He told 4 people, he "just had to".
I spoke to HR (that was a mission in itself - the HR manager fo my area didn't have time to speak to me until I emailed her to say I wanted to make a formal complaint since she didn't respond to my repeated requests for an informal chat).
I ended up with a sincere apology from HR, my manager and a company director.
We've had lots of technology changes lately, moving to a less sophisticated email system (cheaper) and they're promoting a new pay & benefits website where you can view your pension details, death in service benefit etc. I signed up to access this system in January, when I first heard about it - I come from a financial services background and that stuff doesn't interest me? but its important.
I haven't looked at the site since Feb - I haven't received the usual email prompt but put it down to the change in the email systems.
I signed in today and instead of finding my email address under "personal information" I found a similar email address for someone I know in a different branch - this is why I haven't received the pension emails - they've been sending my personal information to a colleague! !
I rang the company responsible for the site - they said they couldn't change it - I need to contact HR. I emailed them - the details were changed immediately and they apologised.
I told our receptionist - her email address has been changed too - so her personal information is now being sent to a shared email account!
We are furious - I fired off another email and HR phoned me - apparently they "updated" our information with old and incorrect information during the email account switchover.
why would they delete the current and correct contact information which I gave them, and replace it with obsolete and incorrect information?
I think this is a massive data protection breach, and I'm disgusted. I got a "apologies for any inconvenience caused" email - but if it happened to 2 members of staff in my building, it could have happened to many more of the companies 5000 employees - and I don't think they're taking it seriously.
am I making something out of nothing because I'm still hurting after the manager/MMC breach of trust, or am I working for a pack of idiots who demand everything from their staff but couldn't organise a piss up in a brewery?
I'm not a complainer - I realise i may sound like a female Victor Meldrew - I just work so hard, and I do have time to make sure everyone else is being professional - I expect high standards because high standards are expected of me.
sorry for the rant, I'm still a bit too cross to sleep and I don't know if I'm being unreasonable or justified.
Please say I'm not crazy!