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Performance improvement plan

15 replies

chuckieegg2008 · 07/05/2014 20:11

Just hoping someone can give some advice.

Today I have been out on a performance improvement plan at work, it came as a shock as my performance has not been spoken about with management before today.

Whilst filling out the form i explained to my manager that i felt lack of training was one of the problems, although i have been in the role for just under 3 years i have only self taught, noone has ever helped train me.

I feel so upset, i just don't understand why it has gone straight to a pip and why management didn't call me up into the office for an informal chat about things.

Now i have 4 weeks to prove that i can improve with the pressure of a pip :(

OP posts:
FastWindow · 07/05/2014 22:46

What job are you in?

Primadonnagirl · 07/05/2014 22:49

Betcha anything youre a civil servant

chuckieegg2008 · 07/05/2014 22:53

Retail

OP posts:
Primadonnagirl · 07/05/2014 22:55

Damn.Cant help then, sorry!

FastWindow · 07/05/2014 23:26

Hmm... Had you really no idea you were heading for a pip?

Everyone shops. Have you never had a poor shopping experience and thought you could do better?

My tips for retail are that you must appear genuinely interested and willing to help a customer. Fake sentiment, or worse, disinterest, are very easy to pick up on.

Either learn to serve your customers as if they were the Queen, or find a job that does interest you. That isn't a putdown, retail is hard if you hate it.

Personally I loved retail. So many different people to talk to. If you want to continue, can you change your mindset?

I'm sorry if I've got the wrong end of the stick. What did the pip specify was the problem area, exactly?

chuckieegg2008 · 08/05/2014 07:17

The pip was mostly focusing on procedures not been followed (some I did not know about through lack of training). I had no idea I was going to have a pip

OP posts:
douchbag · 08/05/2014 07:19

Was nothing mentioned in your appraisal?

chuckieegg2008 · 08/05/2014 07:37

Not had an appraisal last one was a year ago

OP posts:
chuckieegg2008 · 08/05/2014 08:09

We have had team chats about things not been done correctly but I've not had a manager come to me personally about concerns

OP posts:
fascicle · 08/05/2014 10:17

This article might be useful:

careers.theguardian.com/careers-blog/performance-improvement-plans-essential-information-employees

From what you say, it does sound like your company has not handled this well. These things should not come out of the blue. I agree that you should have been approached on a more informal level as a first step. You should also be provided with the necessary training to do your role, and 4 weeks sounds like a very short timescale for change, unless that's the next review point within a longer timeframe for improvement. As the article says, any requirements of you should be made very clear, so that you know what is expected. They should also be realistically achievable within the given timeframe. Otherwise, if your employer were to dismiss you, they could be open to an unfair dismissal claim from you.

HappyAsASandboy · 08/05/2014 10:48

I am a manager and I think PIPs are great for the manager and the employee.

Now that the issues have been clearly described, seperately from each other (hopefully) and a plan for improvement identified, your situation should become easier and more stable. I know it doesn't feel like that (it feels like a huge criticism and a slap in the face), but now is your chance to state what you need from your manager to make the changes they want. You should do this on the PIP as soon as you can - include training courses if appropriate, a request for a weekly update on your progress (which you'll take notes at and specifically ask them to detail anything going well/badly, a request for supervision/shadowing sessions if you think that'd help .... basically whatever you think you'll need to make the improvements.

If there are a lot if improvements or training will take time to organise, don't be afraid to ask for the PIP timescales to be extended. And if the regular (weekly?) updates show that things are taking longer to improve than thought at the start of the PIP, negotiate extensions to the timeframe as you go. Don't let it get to the end date of the PIP and then reel out your reasons for not achieving it - if you want to keep your job then you must succeed at the PIP, so don't let it end until you're improved sufficiently to come off it.

Basically, what I am saying is that you need to tackle this dispassionately. Spend tonight feeling sorry for yourself, then tomorrow you start to manage this process in order to succeed at it. That means orgainisation, no emotion, standing up for yourself if you need more time, being clear about what you need from them. It is a business process, not therapy.

If you can keep your was through this process you'll almost certainly improve to the standard required. If they are not reasonable about this process, then you and they have just created a paper trail that proves it, which they'll feel threatened by. On the off chance you truly can't improve to the required standard, then you'll know you did your best, and you will be a stronger, more knowledgeable person for having done the process properly.

The absolutely worst thing you can do is be apathetic or stroppy about this. The process will be designed to manage you out as an end point, and if you don't change the course of the process then your manager has no option but to just follow the process to that conclusion. Unless you're truly incapable of doing this job (which sounds unlikely given you've been there three years with no one noticing), this is the best way to turn it around.

Good luck!

HappyAsASandboy · 08/05/2014 10:54

Will 4 weeks be sufficient time for you to have training/shadowing, and for the things you need to improve at to happen several times so that you can prove you can do it?

For eg, if what you've done wrong includes an end of month process, I'd argue that 4 weeks only gives you one shot at getting it right (on no shot, depending on dates). This isn't enough, unless they'll accept a 'walk through' of the process as proof you can do it. Negotiate that NOW, not at the end of the 4 weeks (possibly when you've done it wrong again because it's only your next go).

LancashireMan · 09/05/2014 09:27

No one has really responded to your point that you have been in the role for 3 yrs and your employer has not commented on your performance until this episode.

My recommendation is that you send a letter to your line manager setting out your version of events i.e 3 years continuous employment, no employer feedback on performance until this. The letter should end with a request to the employer to explain why.

This could be important for future events.

flowery · 09/05/2014 09:57

LancashireMan the OP says she had an appraisal a year ago, so she can't say she's not had any feedback on performance until this.

The point is more than concerns haven't been raised informally before a formal performance management process has started. Depending on what the concerns are, how serious, and how long it's been going on for, this may or may not be appropriate.

If it's things the OP has been doing for a while and the manager has not mentioned them (for example if she hadn't been following procedures but was not aware of those procedures and the manager knew they weren't being followed but didn't say anything) then that's something the OP needs to get on the record absolutely.

flowery · 09/05/2014 09:58

OP if you've been told as a team that things haven't been done correctly, did you not realise that included you? I'm not being sarcastic, it's a genuine question. If you were in a team briefing but didn't realise you were one of the ones the conversation was directed at, and thought you were already doing things correctly, you need to be clear on that. But raising concerns with more than one person at once doesn't mean they haven't been raised informally previously.

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