Is anyone high up in the Call Centre business or is able to write a rocking CV?

[HandsOffMyGazBaz]

My temp job is coming to an end and there is a full time perm position available for something completely different, something I have done before. But my temp recruiter says my cv doesn't scream out that I have done any of these things.

I need someone who has done Quality Assurance in a large customer services centre or someone who can point me in the right direction towards making my CV look fab! I know I can do the job, I just cant translate that on my CV!

No experience in that sector I'm afraid, but one tip is to order your cv in terms of relevance as well as chronologically- so starting with your most recent role, bullet point main duties but start with translatable duties/skills e.g ICT skills, customer service etc - whatever is relevant.

Big up whatever could be considered transferable and don't go into too much detail on aspects that aren't. Use the job spec to use the same phrases they use to highlight the fact that you have similar experience, for example if they say they need somebody with 'strong customer service skills' say something like duty x helped to develop my strong customer service skills- rubbish example but hopefully you get what I mean.

Also a brief summary at the beginning about you in terms of professional experience an why you are looking to make this change- no waffle, get straight to the point.

Also I would expect your recruiter to give some help on tho of they are worth their salt... Perhaps ask directly for some advice from them.

Hope this is some help! Good luck!!

Yes, do a functional CV - concentrate on the skills (maybe 5 key skills, then just summarise others), and focus on how you have achieved things within those first, so it's really relevant for the job you're applying to. Then you can cover your work history just as role, employer, dates, with maybe just a short summary of what you did, as most of it should already be covered.

If you google "functional CV", there are examples online, so you can see the sort of format, and reformat things for your own work history.

Thanks for the advice, Im gonna need it, they just rang and let all of us go!

I will def look at those tips, even I agree my cv, while not containing much, def looks slapped together!

I am - want me to take a look?

Oh god would you? Im spending the afternoon tomorrow really going to break it down abd build it up again but I need a good and honest opinion! Ill send you chocolate!

No problem , will PM you