If an online company didnt offer free returns would it make you think twice about buying from them?

[David4177]

Believe it or not I have never bought a item of clothing online before? With my wife expecting our first child in September no doubt we will be hitting the online stores a lot more so I just wanted to understand how most stores organise returns as no doubt I will notch up countless sizing and "call the fashion police" moments?
Should I steer clear of stores that don't offer free returns even if I really like their clothes and ethical/sustainable policies?

Cheers

David

Yes. It would.

If something isn't as described, I don't expect to have to pay to send it back and I wouldn't use a company that expected me to.

although you only get free cheese in a mouse trap so I am quite sure you pay for the postage in the cost of the clothes! but somehow it doesn't stick in your throat that way.

I don't buy from no free returns sites.

I look for free or in store return options.

Do freelancers/self-employed people buy clothing differently from employed people or are you on a deadline for a research piece

Yes it would put me off. (amused by mousetrap comment!)

I don't buy from sites that don't do free returns.

Errrrm your thread title doesn't really match your question? It is phrased like you want to know if your website should offer free returns or not, and if not, would it stop us from buying from you?
There is no shame in just blimmin' asking that you know!!!

So no, I wouldn't buy from a a site where there wasn't free returns

Anyone selling anything online (with few exceptions) is bound by the DSR (Distance Selling Regulations) and must offer a 30 day free return. Google it, it's a legal obligation of any online seller.

Hope that helps.

It depends. If I was buying shoes, or something heavy (i.e. expensive to post) and there was a doubt that I'd like the item(or that it would fit), then probably I wouldn't buy if free returns weren't offered.

But if it was something lightweight and it was fairly likely that I'd want to keep it (something like a scarf, a gift, or clothing for the DCs), then I would buy.

Depends on the shop and how likely a return would be needed.

I would still buy if I could return for free to a local branch, or for kids clothes when I know the sizing/quality will be ok.
I would not buy shoes or adult clothing that wasn't free returns, you could be paying £4+ to try something on.