Well here's the email, it is far more emotional that I would like it, but that was the advice I have been given by my union about the original letter.
Dear Acting Chief Exec who doesn’t give a damn because he’s not being made redundant as is moving to another local office soon anyway.
I trust you have received the letter I sent you last week, about how abysmally I was treated by crap government department whilst on Maternity Leave. I have now another example of the total lack of respect this office has for me.
I shall set the scene, waiting to pay for my nappies and baby food at the busy local supermarket at the beginning of a bank holiday weekend, my card is declined. Exit one very harassed, upset mother and 2 screaming babies.
When I get home I find I have not been paid this month and I have incurred bank charges and several of my direct debits have been declined, including payment to my nanny. I phoned my nanny, who was sobbing down the phone as her rent and several other bills have been declined because I have not paid her.
I this point I become very emotional and try to phone someone at the crap government department who would be able to help me.
10.45 – phone 0845 1234 explained my situation, who put me through to voice mail.
10.48 – phoned 0845 1234 who said they were putting me through to Mrs X. Even though, I asked call centre operator NOT to put through to voicemail, that is where I ended.
10.50 – phoned 0845 1234 who put me through to Mr Wages Manager.
Mr Wages Manager explained I was on unpaid Maternity Leave, and I told him this was not the case, I had returned to work on 27 March. By this time I was inconsolable, as you imagine, and Mr Wages Manager probably had difficulty understanding me through the sobs. Mr Wages Manager said he would phone me back, in a couple of minutes.
11.50 – Mr Wages Manager had not phoned me back, and knowing from previous experience how bad the crap government department are at resolving issues, I started to panic. Unfortunately I did not have Mr Wages Managers surname.
11.51 – Phoned 0845 1234 explained the situation, they put me through to Mr Y, who could not help at all. He advised ringing 22222.
11.53 – Rang 222221 – no answer
11.55 - Phoned 0845 0194170 – Put me through to voicemail at crappy hr department.
11.58 - Phoned 0845 1234 – Put me through to the Burnley Chamber of Commerce
12.00 - Phoned 0845 1234 – Eventually got through to Mr Wages Manager.
Mr Wages Manager informed me that payment would be in this afternoon, and to speak to my local office regarding compensating for all the bank charges I have incurred.
I be obliged therefore, that we meet at 9.30am on Tuesday 2 May, to try and resolve these issues.
Regards
very very angry RTL