Help with CV Appreciated

[PinkPanther27]

Hello all, Im aware that there are several HR/similar professionals on this site so I was hoping someone might be able to help with my dh's CV. I just think he needs to sell himself a bit more and make it a bit more eloquent.

Here is what he has put for his current job role (Job Centre Admin Officer), any ideas on how he could word it differently? (Im suffering with severe baby brain at 39 weeks so am pretty useless!)

"Interviewing claimants to assess continued suitability of Job Seekers Allowance. Making sure claimants are actively looking for work, capable of doing work, fraud compliance and making referrals as necessary. This can involve interviewing up to 50 people per day and within this pressurised environment, I prioritise and organise my workload efficiently and meet mine and the team?s deadlines.
As part of this, I match customers to suitable job positions based on their circumstances and requirements and make recommendations or signpost them on to other agencies as required.
I also process payments, update payment systems, and make sure people are paid on time and actively take part in error reduction.
I handle all aspects of admin including updating change of circumstances/details, diary management for myself and others, filing, photocopying, completing forms.
I handle queries via telephone and email and face to face. |I have trained colleagues in all aspects of the job role. "

Thanks
:)

It seems a bit too wordy. Can you do a quick two lines sum up and then bullet points?

What is it supposed to be? Is it a profile at the top of the cv or a current job description?

It says what he does but doesn't say how wonderfully he does it all.

I read quite a lot of CVs in my job. (I'm not in HR though!)

A few succinct points under headings would be easier for a recruiter to understand....

Key Responsibilities

• Managing relationships with individuals and matching them up to appropriate roles.
• Managing the administration function for the team to ensure that it runs smoothly on a day to day basis. This includes all paperwork and online systems.
• Handling ad hoc queries from job seekers
• Rigorous checks to ensure all claimants are eligible for JSA.

Key achievements

• During my X years as a X I have encouraged X people back into work
• Training X members of staff in X.
• Anything else we could add OP?

Key skills
Time Management I interview up to 50 people a day alongside managing the team admin so proactively prioritising my workload and that of the team is essential.
Communication Due to the variety of people I see and the time pressures of my role it is vital that I communicate professionally in person and on the phone at all times.
Relationship Building Due to the emotionally charged nature of my role, empathy and an ability to build relationships fast is key. This is an area where I hold a natural strength.

Hope that helps!

Sweetgrapes and Iloveberries thanks ever so much for your help and ideas, sounds so much better. I am gonna amend it for him this week.

No probs. Let us know how he gets on though!