Promised wages never coming

[PuffofSmoke]

I took on extra responsibility in November, my area manager said he would put through a payment (£50) per week as a thank you. Have asked every month since about money but never received it. Last month both my area and line manager assured me it had been out through and made a big deal of apologising to me etc etc. Pay day today and still no extra payment. I stopped the extra duties last month so the monies owed is about £1000!

What would be the next sensible step? It is a huge national company, but unfortunately payroll don't speak to anyone but managers.

You need to speak to your manager's linemanager I guess. Doyou have anything in writing?

(if it helps, I am owed £6,000 from a EU contract which finished last April but am battling with a combination of EU and Italian bureaucracy to get it!!)

do you have this commitment in writing?

If not, send a - nice, stick in the throat, grovelling - email regarding the issue and get a reply (and print it off) and then you have confirmation in writing that they owe you this money.

hi, sorry to bother you, was just wondering about that £1000 for the X weeks extra duties, don't suppose you have any idea when it might be processed?

nothing to get their backs up or anything! Object of the exercise is to get written proof!

Then you hit them with if they don't cough up, you'll be taking it further.

Didn't get it in writing at the time but last month emailed area manager (he has to put ad hoc payment through then my manager puts it through again once authorised) detailing exactly what I am owed, he replied with an apology and promise that it would be done for this pay day. Would that suffice as written acknowledgement?

It isn't so much the money but the principal, I have worked my arse off for the manager and area manager, and well they know it.

I am not an employment law expert but Yes. I think it would.

Print off the email. don't want to lose it!

I think you should be saying look, I don't want to do this, but I am owed £1000 and it's a lot of money to me. If you don't sort it out so that I have this money by such and such a date, then I'm going to have to contact ACAS/an employment lawyer to discuss how to proceed.

I wonder if they never had any intention of giving you this money, or whether they promised it to you without getting authorisation and someone higher has said no.

Thanks for all your advice!

I really don't know what the problem is, I was doing the job of someone else (as well as my own) for that period. The other person had left so the money was there to pay me from the budget (ironically I do the wages/budgets/etc so know whats what, just don't have the authorisation to put ad hoc stuff through). The area manager wanted to promote me properly so that my hourly rate would go up, I didn't want that, only to do the job until they found someone else (I am doing an OU degree and have a small DD), so he said he would put it through each week form me.

The area manager is a bit unreliable at the best of times, every month was a different excuse, so really don't know what the 'proper' reason is. Will try another stronger worded email.

Thanks again.