In August/September 2011 my DH became aware that his employer was potentially not awarding commissions in line with terms and conditions of his contract of employment. Having asked his line manager and Senior Manager for clarification and not receiving a response he emailed his Senior Manager in Mid September 2011 (copied to HR) asking for clarification of the T&C of his contract.
He received a half baked response from his Senior Manager asking DH to correspond directly with him and not HR. DH replied setting out the areas which he did not think had been responded to adequately. DH then quit his job (all this nonsense being the final straw for him). After recieving no response from his Senior Manger during his notice period, DH emailed him again to ask for a response. Senior Manager advised DH that since he was leaving he should take up the matter with HR.
After his notice period ended (in October) DH followed up the matter with HR. His salary for October 2011 provided the final proof that commissions were indeed not being paid in accordance with what DH understands to be his contractual entitlement. HR appeared to struggle to understand the issue resulting in DH becomeing increasingly frustrated. Finally just over 2 weeks ago HR decided to treat the issue as a formal grievance and invited DH to a greivance meeting. This was conducted by telephone 2 weeks ago. The written grievance policy stipulates that a written report should be provided to the aggrieved employee within 5 days of the meeting or failing that an update of when they can expect this. DH has received nothing. He reminded HR of their policy 2 days ago and has received no reply.
What next? Do we just file an employment tribunal claim. Not massively impressed with ACAS so far who we have spoken to on a couple of occassions.
Any thoughts really appreciated.