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boss does not communicate, wwyd?

7 replies

AuraofDora · 12/05/2011 20:06

line manager, just does not communicate with anyone really
over promoted, doesnt quite get the role and not up to it really
Ive been asked to report above her, keep them updated on what goes and does not go on
WWYD?
Bit tricky, dont dislike them but out of their depth work wise
Any advice, similar?

ps I dont want the job i love my job, but want an effective manager I have to do a lot of the mopping up just so things happend
recently job changed and payrise for me for this..

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claire201 · 12/05/2011 20:09

I would try and micro manage your boss to begin with and see if that makes any difference. She may feel totally stressed and afraid to upset you or rock the apple cart. If you were to call meetings with her and ask for advice etc do you think things would improve?

AuraofDora · 12/05/2011 21:32

the company is very nice in that they tolerate crap middle management her but she gets quite bad deals from suppliers and dept could be managed miles better
we will lose good outside people because she gives them no support and pays very low rates

I ask for meetings to update on what is going on, and try to initiate communication, support and work as a team
she couldnt give me advice on my actual work, i know my job better than she ever would

I feel sorry for her on a personal level, but at a work level she is truly out of her depth and the company is suffers

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AuraofDora · 12/05/2011 22:05

.

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magicmummy1 · 13/05/2011 17:03

If they are asking you to report upwards, bypassing your manager, and they are not actually doing anything to address these issues with her directly, then they are behaving very unethically if you ask me! Tolerating crap management is not "nice", it is just negligent - and crap management on behalf of your line manager's line manager, I think!

Senior managers should not be undermining her by discussing her weaknesses with the staff she line manages, but addressing the issues with her so that she can do something about them. If she is able to improve, then she should be given training, support and guidance to do so. If she isn't able to improve, then she shouldn't be doing the job. and they need to manage her out of it.

I have worked with a few managers who have been promoted beyond their capability, and like you, I have been asked on several occasions to inform on them to more senior management. I have always operated on the policy that I wouldn't say anything to the higher level managers about my boss that I hadn't already said directly to his/her face. At least then, my own conscience has been clear.

Bear in mind that it is incredibly stressful for someone to be in a role which is beyond their capability, and your line manager may well be torturing herself with this knowledge already. One former boss of mine committed suicide as a result of this situation, and it was horribly distressing for all concerned. I think it's fine to share your concerns with senior management, but if you want to act with integrity in this situation, I think you owe it to your manager to have an open and transparent conversation with her first, expressing your concerns as sensitively and as diplomatically as you can.

If you spell out what communication and support you need from her, and she still doesn't respond, then I think it's reasonable to take your concerns further up the hierarchy. But at least you should give her a chance, and you might actually be able to help her by getting her to recognise where she is going wrong.

claire201 · 13/05/2011 17:35

Totally agree with magic mummy. I have actually been in a similar position to your boss in that I was made a sales manager over 6 recruitment consultants and found myself totally out of my depth. The girls I managed went above me constantly as they new I was unlikely to challenge them and it was pure hell. If they had of actually sat down and told me what their issues were I could have dealt with them, but instead I was a nervous wreck!

magicmummy1 · 13/05/2011 18:00

Really sorry you had to face such a difficult situation, Claire. Unfortunately, I think it's all too common - people are promoted and then not given the appropriate support to succeed in their new roles. The people who promoted them in the first place usually refuse to take any responsibility!

In general, I blame the senior management for handling things badly. They should be encouraging staff to discuss their concerns directly with the line manager as a first port of call, and not constantly telling tales to the senior management. It's the first thing I ask if staff bring me problems concerning their line managers - have you discussed this directly with X, and if so, what was the response?

AuraofDora · 15/05/2011 19:25

magic mummy1 - i think you are right, and claire201, thanks for input am sorry it's stressful situation for you

Our boss has handled it badly and was meant to fill her in on her return to work, i dont know what was said..we have had cover in her absence and it shows up her lack of understanding and commitment to the job..

In the end it is me and the other members of the team that have our roles changed by her with no explanation, no communication and no support offered either. What i also mean is that it is us that suffers not our top boss and he just doesnt care nor has the balls really to sort it out, keeps on ducking it, hence this situation

I think you are right about speaking to her, but it is difficult as she is my manager and can if she wanted make life even more difficult

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