First, on the prompt tool to be clear we’re no longer sending any draft text to OpenAI. When we switched title suggestions off, we stopped sending anything, not just stopped showing the suggestion.
I don't see what Justine or MN has to gain by lying about this. And if they turned off the title suggestions (which is easily checkable), then they stopped sending things. I would say this is absolutely fine. And while to some it might feel like an overreaction, it is proportionate to the anger expressed about it.
MN runs on trust and confidence, and if we stop posting or using MN because they have used /are using AI, then that directly eats into their profits and commercial model. They rely on our eyeballs on their advertisments or paid subscriptions to make their money. If we stop using MN they lose money, hence them being very responsive to criticism.
When the tool was operational, all that was sent was the text of the draft and the topic, to generate a title. [my bold] No usernames, email addresses or account details were included, and OpenAI doesn’t use this data to train its models...."
I also think this is true. MN has a paid business subscription to AI and as I said above, it the AI companies started using the content generated under a business subscription to train AI, it would result in businesses stopping using AI in case their legal, financial or private information was leaked. Imagine a solicitor using AI to write template letters and private information about divorce, court cases, employment negotiations, redundancies being leaked, no-one would use those lawyers again.
As an aside I found that some lawyers submitted an update to a legal document that used the wrong version of the document - so instead of updating v2 to v3, they updated v1 instead, missing out legally agreed amendments to v2. They now have to redo all the work on to v2 for free, and get legal agreements again so that v3 includes all of v2 for free. This is another six months' work all for free, and the work they did on making adding v3 to v1 will not be paid. Then they will be sacked and their reputation over a silly little cock-up on version control will be trashed. Just because no-one checked.
So imagine that AI had done that (it definitely wasn't AI in this case) there would be huge lawsuits. And if that AI had been used to train the rest of the AI models worldwide, there would be even bigger huge lawsuits. Same as if sensitive information was used that meant there could be insider trading. So it is definitely true that a business subscription will not train other models.
Equally, sending usernames or email addresses or other account details would not be necessary (assuming the OP of the thread doesn't mention these details in the post). There is no need to send the information when it's just to generate a title.
All that would be sent would be the topic - AIBU/Feminism:Sex and Gender/Parenting/Breastfeeding etc and the text of the draft - AIBU that I insist on everyone in the house removes their shoes because they traipse in the dirt and it's unhygienic etc?
Again I see no reason for MN to lie about this. They have been trying to provide a service to support users.
I think now that some of the "invisible magic" has become visible, some users are unhappy and didn't realise exactly how the AI title generator worked. And that is absolutely justified. And to be fair to MNHQ, maybe they didn't entirely understand exactly what was involved in the secret sauce either.
The following is clear to me what happens -
- The topic of a new post that starts a thread and the text drafted in that new post is sent to OpenAI, as it is typed.
- OpenAI may speculate to itself, as the thread is typed, how to reply as if that text is a prompt for it to answer.
- When the user is ready to generate a title, OpenAI suggests a title based only on 1 and 2 above. It does not generate a response.
- No other information is sent to OpenAI
- OpenAI does not use this information to train its AI models, including the model used by MN.
I think the following questions remain -
- Now that users know that this is how it works, are they happy to continue using the AI thread title generator as it stands?
- If they are not happy with this way of working, would they be happy if the information wasn't sent as they were drafting, but only on the click of a button to generate a title?
- If they are not happy with 1 or 2 above, should MN stop using the AI title generator altogether?
- MN uses AI for other purposes such as automatically checking images and hiding some posts that trigger a spam/inappropriate content filter until a human can check them - should MN continue to use AI to do this?
- MN probably uses AI for other business purposes that don't directly affect users, such as financial reporting, making summary reports on usage statistics etc, and should they continue to use AI for business purposes other than content moderation or title generation?
Frankly I think that point 5 is none of our business and I am sure that many businesses we use every day are using AI for these purposes and users and consumers don't get a say.
Point 4 is our business, and following the pornography-bombing that severely disrupted MN before they brought it in, I for one, think it is very useful, and if MN didn't use AI then we would either not be able to post images, or they would take ages to be approved. And content moderation has affected me a couple of times, but generally I have reported my next post to MN and it has unhidden the flagged posts very quickly.
I am not unhappy about point 1, but I wasn't aware and I can see that it bothers some users and may restrict how they use MN to start threads, and some users may leave.
I would be much happier if the title generator worked as laid out in point 2, if that is in fact possible. And that would also mean that if users didn't want to use the title generator, then none of their draft posts would be sent to OpenAI at all.
But I can also see some users might not be happy with that either. Would that be enough users who might leave or express their unhappiness that it affects MN's bottom line? Only they can say, but if it does, then they may implement point 3 and stop using the AI title generator.
Ultimately it is a business decision for MN because a drop in users and subscribers will affect their profits. But mostly right now, MN's reputation has taken a bit of a bashing and that may be more of an immediate issue. I think improving communication and being as transparent as possible is their only option at the moment, and part of that is removing the AI title generator immediately (as they have already done) while they discuss it.
I do think a lot of people are worred and suspicious of AI for many reasons and I hope this helps users think about what is happening and how they feel about MN's usage of AI.
I am happy to answer questions on how AI works in general if that will help, too.