My ex- NHS department recently underwent a reorganisation undertaken by an external company.
Being NHS there are literally 29 bits of Mandatory Training we have to do. About 5 years ago they discovered a great wheeze, put it all online and expect the staff to fit it in between appointments rather than attend an in-person session. I mean even Manual Handling was online!
This outside company identified among many other things that people were struggling to find time to do the MT, that rather important ones like CPR and Sepsis awareness were often hopelessly out of date. But their only recommendation was that only one MT item should be immediately reinstated as 'in person', and that was the Diversity, Equality and Inclusion one. There was nothing in the report to suggest they'd uncovered any incidents or trends in the department.
How odd is that?