Financial services firms have been forced to pay hundreds of pounds in compensation to non-binary customers over “discriminatory” application forms.
MoneySuperMarket (MSM), the comparison website, and Transunion, a credit union, were hit with separate complaints because their application forms did not include options for non-binary customers in their gender section.
Both cases were escalated to the Financial Ombudsman Service (FOS) which awarded the complainants compensation for “distress and disappointment” incurred from the forms.
MSM was ordered to pay £200 to unnamed non-binary customer Mx B who was asked if they were male or female.
The company’s website did acknowledge the omission in an explanatory note and asked non-binary customers to refer to their sex at birth when asking for quotes, the complaint read.
Full article (originally from the Telegraph) at https://www.msn.com/en-gb/money/other/non-binary-customers-win-compensation-for-being-asked-if-they-are-male-or-female/ar-AA1rHO3M