I've just caught up with the most recent ET thread. It read to me as though yesterday's witness' position relied entirely on the upset the defendant's behaviour caused (leaving aside the hornets nest about differentiating belief and behaviour).
It is my understanding that the English (and Scottish?) legal system uses the concept of 'the man on the Clapham omnibus' to determine what is reasonable in terms of a person's reaction. So if a checkout person felt threatened by a customer asking them to tell them their name, the perceived reasonableness of feeling threatened would be determined through the lens of this 'right thinking person'.
However, the narrative around trans people is, ultimately, that they aren't 'right thinking people' or 'the person on the Clapham omnibus' they are incredibly fragile and must be handled as such.
What then comes in to play is 'reasonable adjustments'. From the ETs that have happened, it must be becoming clear to employers that the adjustments that they are determining as 'reasonable' are unreasonable and shouldn't be made. Regardless of one's beliefs, expecting team members not to discuss important issues about service delivery in front of some team members is clearly unreasonable.
As Maya Forstater reiterated in the recent Heretics episode, the great thing about court cases is that people cannot hide behind slogans and accusations of bigotry, they are forced to defend their views and decisions.
I remain convinced that 'the person on the bus' would determine many behaviours deemed transphobic by TRAs as entirely reasonable.
It does seem like there are more and more contexts in which 'no debate' has moved on to cautious discussion. The new tactic is to claim that these discussions aren't in good faith, involve dog whistles to pull in other dissenters or, when that fails - are unkind. There is also the 'and it's only rapid GC feminists who disagree' (making out the man on the bus agrees with them).
I work across different public sectors and discussions are becoming more and more productive. Most people can hold in mind competing needs and interests and the reasoning behind the perception that things are 'going backwards' for trans rights - what is changing is openness to consider the wider impacts of enacting the rights they claim.
Sorry - this is very long, my point is .......how to handle the gulf between different perceptions about what that 'man on the bus' thinks, and what to do about those who think that he heed should be given to any passenger's views other than those who are trans.