What you mean? They have volunteers left to answer the telephone who don't have a really dubious personal life splattered all over the Internet or are still willing to associate themselves with paedo apologists and cock collages?
How can they get abuse if there is no one left to switch the lights out in the building never mind answer the phone apart from Susie Green?
Sorry they are the boy who cried wolf a few too many times and ignored warnings that they were liable to attract wrong 'uns with their total lack of interest in safeguarding.
Abuse to them is parents ringing up and saying "has my child been in contact with that green tasched penis bloke?" or "what steps have you taken to vet other volunteers and is this restricted just to dbs checks? " or "are you responsible for sending my daughter the binder I found in her room when I explicitly had banned her from having one?"
I don't believe them.
They see legitimate concerns and accountability as hateful.
Their response about dbs being anxiety producing for trans people is nuts. Why? This is a charity known to be sympathetic to trans people. They know if someone is trans they have a previous identity but beyond a name why is that an issue likely to be talked about in that environment? Why is having a dbs anxiety producing if you have a clean background? Ditto doing a search history of previous name? Everyone else gets vetted for their whole life in other fields? Why is the special status needed.
Its still missing the point of why its fucked up so badly and scandals keep following it around like a bad smell.
Its not learnt anything even now.
The line needed shutting down. It was peddling harmful shit to minors. It was giving out binders and encouraging minors to use discord (which has an over 17s rating and a warning issued over the amount that its used to groom children)
I hope it doesn't reopen.