had a look through my emails…
Nov 2019 - ‘Thank you for taking the time to contact John Lewis & Partners.
As an inclusive business, our customers are welcome to use whichever fitting room makes them feel the most comfortable.’
Nov 2019 (after I set an email with 20 questions, none of which were addressed) ‘As my colleague has stated, as an inclusive business, our customers are welcome to use whichever fitting room makes them feel the most comfortable.
When developing any shop policy, we always consult with relevant stakeholders across the business and, where appropriate, outside of our business. When it comes to putting policy into practice, as a co-owned business we ensure that all of our Partners understand their responsibilities and exercise their judgment appropriately. Regardless of specific policy, if any customer were to act inappropriately, the necessary action would be taken."
This will be our final statement on the matter.’
Dec 2019 (when I emailed them to congratulate a member of staff who I saw - I used to take a shortcut through the big JL bear work) being incredible helpful to a blind shopped (and asked how my sister - also blind) could be expected to feel safe in mixed sex changing rooms)
‘We value our customer feedback and appreciate you taking the time to tell us about your experience. I’ll ensure your thoughts are also passed to our Customer Service Team’ ‘We positively celebrate diversity & inclusion in the John Lewis Partnership’
absolute crap.