Response to follow-up complaint:
Thank you for taking the time to contact us again.
We’re sorry to learn that you weren’t satisfied with our earlier response, and we can see why.
Firstly, we'd also like to apologise for the delay in getting back in touch with you. We know our audiences appreciate a prompt response and we’re sorry this hasn't been the case on this occasion.
In light of your further comments, we’ve now changed the headline of the article to the following:
‘Transgender women banned from women's international rugby league’
We’ve also edited the introduction to the piece, making clear that ‘Transgender women have been banned from women's internationals while rugby league's governing body does further research on its inclusion policy’.
We’d like to thank you for your feedback on these points and apologise that this was not made clear originally. Your comments have been discussed with the team at the Sport website, and have prompted a helpful discussion about the language we use across our output.
This concludes Stage 1 of our complaints process. That means we can’t correspond with you further here. If you remain unhappy, you can now contact the BBC’s Executive Complaints Unit (ECU). The ECU is Stage 2 of the BBC’s complaints process. You’ll need to explain why you think there’s a potential breach of standards, or if the issue is significant and should still be investigated. Please do so within 20 working days of this reply.
It's taken a month to get from a completely inaccurate headline via a second, still inaccurate version to this version, which finally approximates to the wording in the original press release. It could be better but I guess it'll do.
Apparently, my comments "have been discussed with the team at the Sport website, and have prompted a helpful discussion about the language we use across our output."
It would be nice to know something about the content and consequences of that discussion. I assume the discussion had some significant consequences - if not, in what sense was it "helpful"?