It's not at all a bad article, I think it's written in good faith which comes through.
As far as not quite getting it, my sense is that for many people, they struggle to look at these questions systematically, and they struggle with the question, what is true. Nor do they understand that what is true is fundamental, that when as a society we don't start there, outcomes, even when things are done in good faith, will be poor.
Education is responsible for a lot of this. The majority of people do not naturally think systematically, and a godo education makes a significant differene to that ability, but it simply doesn't happen. And similarly, the idea that truth, not just scientific truth but truth at the level of ideology and meaning, is important, is not only not taught, it's taught against.
It's very unfortunate because it's been an effort to create tolerance and acceptance, but the message students get now is that the principle that controls all is kindness. Kindness, and tolerance which means accepting others views - which is to say, there is no truth. We accept the truth of those who have experienced intolerance, even if those truths are contradictory.
That this results in terrible intolerance seems ironic but it's really inevitable.
So many of these young people have no tools to even begin to see what the systemic effects of various beliefs, if instantiated in policy and society, would be. Even their courses on history are oriented toward understanding a kind of neomarxist movement from intolerance to tolerance, rather than seeing how what people believed about reality affected how they lived and what they did.