Of course PP are quite right that law firms need to work on genuine diversity, but surely no one thinks it's a bad thing that they stop addressing people as 'Dear Sirs'?confused
No, I agree on that. I hold up my hands, I'd only read the headline, not the sub header that clarified it was just templates, not existing documents.
Still think a singular neuter pronoun would be good though - there's documents where it doesn't matter (instruction manuals), and documents where whether you're talking about a singular person or multiple people can matter, and can make it unclear/cumbersome to use singular they (to be fair, there's also plenty of times where it's not unclear and sounds fine)