Dear (real name)
Thank you for contacting us about the BBC News Website.
We note your concerns about the article entitled 'HMP Eastwood Park: Concern over segregated transgender women prisoners'.
We are conscious of the need for headlines to be worded carefully so as not to mislead readers or give the wrong impression about a story. This is frequently a very difficult decision for our editors and we appreciate that not all readers will feel we get it right on every occasion.
Headlines are short summaries of stories and despite our best endeavours it is simply not always possible to sum up all the various aspects of a story within the space of a single headline.
The article does go into detail about the report from the The Independent Monitoring Board noting issues facing transgender women as well as issues relating to homelessness for women leaving prison and the concerns they have raised about the prison in general as well as comments from the Prison Service.
We are careful to check and report the facts surrounding any debate, examine relevant arguments, and offer detailed analysis. We believe that by doing this our audience can then make up their own minds.
Nevertheless, I would like to assure you that we value your feedback. Please know all complaints are sent to senior management and news teams every morning and we have included your points in our overnight report. These reports are among the most widely read sources of feedback in the BBC and ensure that your complaint has been seen quickly, by the right people. This helps inform their decisions about current and future reporting.
Thank you once again for getting in touch.
Kind Regards
Craig Osborne
BBC Complaints Team
www.bbc.co.uk/complaints