This seems to be a similar scheme in Solihull in the West Midlands but the information is hopelessly confused! As others have already pointed out a "Hate Crime" is a crime that is prosecuted as more serious because aggravated by "hate" under either a nationally "monitored strand" or Equality Act Protected Characteristic or a local initiative, e.g. Hate of Goths (true, there are other examples but I can't remember them off hand).
By contrast, a "Hate Incident" is not a crime.
I find it hard to believe that the police would want anyone to report actual crimes to a Library or any of the other organisations listed here but that is what it says. The types of crime include a new category that I have never heard of before, Mate Crime! Seriously, if someone you know beats you up rather than a stranger then the police don't necessarily want to know about it? Does that apply to Domestic Violence and "Date Rape"??
It seems from this as if West Midlands Police have provided staff training for a whole variety of organisations to act as "triage points" but I am not 100% certain as there is so much chopping and changing between "Hate Crime" and "Hate Incident" as if they mean the same thing.
Some questions that spring immediately to mind:
How would this system help with apprehending offenders?
What would the impact be on taking statements and the likelihood of CPS taking prosecutions?
What information is taken and held, how securely, and what is passed on to the police?
How does this system impact on the accused, who might be the subject of a malicious complaint? It is clear from this information that an incident need not relate in any way to the premises or other services offered at the "reporting point".
If the police want to farm out policing to voluntary organisations like this, why not train and deploy Special Constabulary (do they still exist??) rather than train-up people who have no accountability to the police?
In terms of the OP comment about "feeling safe", if this is the level of transparency and organisation of the scheme, why would anyone feel safe having random voluntary organisations collecting information on people "reported" for committing Hate Crimes and/or Hate Incidents?
It's bad enough the actual Police visiting people to "check their thinking" (see thread on Triggenometry interview with @HarryTheOwl )
This scheme reeks of Stasi type monitoring of Wrongthink at the same time as compromising investigation and prosecution of real crimes, i.e. Things that are actually against the law, aka criminal offences!
You have to read this to believe the complete dog's breakfast that this is! The page title is "Report a Crime" - it does give contact details for the West Midlands Police but then says (copy and paste but my bolding):
"We've set up independent reporting centres for anyone to come forward and report incidents of hate crime. The centres help victims and witnesses of crime to talk to someone in a safe place.
What you say in the centres are strictly confidential and you can report an incident without speaking to the police. Trainer members of staff are hand to provide you with advice and can refer you to support services if you need any extra help."
Then it lists all the "Hate Crime Reporting Centres" - note, "Hate Crime" not "Hate Incident".
www.solihull.gov.uk/hatecrime
"Policing by consent" contracted out to . . . your local library, Age UK, etc.
Libraries are not on the Solihull list but with the growing list of books being branded as "hateful" and "transphobic", how safe would someone feel asking a "Hate Reporting Centre Library" to order a copy of "Inventing Transgender Children and Young People"?
www.mumsnet.com/Talk/womens_rights/3799536-Tavistock-face-backlash-over-removing-book-from-library
Libraries and other community centres are used by people who do not have internet access, to job search, log in to report job searches to DWP, children to do their homework. Would a Library dealing with a "Hate Report" ban someone in case they made it an "unsafe place" for staff, other users, volunteers?
We have seen what happens in Universities - and that kid in Scotland was suspended just before final exams for insisting that there are only two genders.
If "Hate Reporting" gets delegated like this, everyone is fair game and the people with most to lose would be those who already have next to nothing because they are out of work.