Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Feminism: Sex and gender discussions

See all MNHQ comments on this thread

Bounty fined for illegal use of woman and children's data

74 replies

RedToothBrush · 12/04/2019 11:25

The Information Commissioner’s Office (ICO) has fined Bounty (UK) Limited £400,000 for illegally sharing personal information belonging to more than 14 million people.

An ICO investigation found that Bounty, a pregnancy and parenting club, collected personal information for the purpose of membership registration through its website and mobile app, merchandise pack claim cards and directly from new mothers at hospital bedsides.

But the company also operated as a data broking service until 30 April 2018, supplying data to third parties for the purpose of electronic direct marketing.

Bounty breached the Data Protection Act 1998 by sharing personal information with a number of organisations without being fully clear with people that it might do so.

The company shared approximately 34.4 million records between June 2017 and April 2018 with credit reference and marketing agencies, including Acxiom, Equifax, Indicia and Sky.

These organisations represented the four largest recipients out of a total of 39 organisations which Bounty confirmed it shared personal data with.

The personal information shared was not only of potentially vulnerable, new mothers or mothers-to-be but also of very young children, including the birth date and gender of a child.

Steve Eckersley, ICO’s Director of Investigations, said:

“The number of personal records and people affected in this case is unprecedented in the history of the ICO’s investigations into data broking industry and organisations linked to this.

“Bounty were not open or transparent to the millions of people that their personal data may be passed on to such large number of organisations. Any consent given by these people was clearly not informed. Bounty’s actions appear to have been motivated by financial gain, given that data sharing was an integral part of their business model at the time.

“Such careless data sharing is likely to have caused distress to many people, since they did not know that their personal information was being shared multiple times with so many organisations, including information about their pregnancy status and their children”

The investigation found that for online registrations, Bounty’s privacy notices had a reasonably clear description of the organisations they might share information with, but none of the four largest recipients were listed.

Additionally, none of the merchandise pack claim cards and offline registration methods had an opt-in for marketing purposes.

OP posts:
Milkn0sugar · 12/04/2019 17:02

A pushy bounty rep came into my hospital room when I had my DD 4 months ago just as her older sister was meeting her for the first time. It was a special moment and I didn't want her there. Really irritated me. Why do they even have free reign of the wards?

Bankofenglandfiver · 12/04/2019 17:03

How many people on this thread have read MN privacy policy?

maddieharrison · 12/04/2019 17:04

I had my first baby in January and I was told by the bounty lady it would be a picture for free but they proceeded to do a full photo shoot and I felt really pressured to buy so chose one of the cheapest packages but I could tell they weren't happy. I had come out of surgery and felt really out of it so went along with it. I find their website really helpful but this aspect of it I think is horribly wrong. I feel so stupid now for letting them but I was out of it and my husband had gone home to sleep so i was alone. Glad this has happened. I can't remember being told my information would be shared though. Despicable behaviour.

BoreOfWhabylon · 12/04/2019 17:07

BBC Radio 4 pm news headlines just had an item on this. It included a spokesperson from Mumsnet (not Justine or Rowan)

Well done @MNHQ
and well done @RedToothBrush

ShabbyAbby · 12/04/2019 17:09

Shock how did I miss this? I'm not even on the damned electoral roll but bounty can bounce my info about? WTF!

RedToothBrush · 12/04/2019 17:10

Sadly the maximum fine for prosecution under the old Data Protection Act is £500,000.

Post GDPR a fine is unlimited.

The ICO decided the value of the fine based on the accounts of Bounty

55. The Commissioner recieved initial representation from February 2019, together with additional representations and information on 8th March 2019 which she has taken into consideration when reaching her decision. She has also considered Bounty's ginancial position, as evidenced by its published annual accounts, more recent unaudited accounts and bank statements.

It had a turnover of £15,276,000 for the year ending 31st Jan 2017 and equity of £52,685,000. Gross profit was £4,767,000.

Whats worse is the fine is due by 16th May. If they pay by the 15th (yes just one day before) they get a 20% discount meaning in practice the fine will be £320,000 not £400,000.

OP posts:
Xenia · 12/04/2019 17:12

There just about always is that kind of discount for early payment which I think for a regulator makes a lot of sense as means they get money in quickly.

I don't think they should be allowed on NHS premises. I always managed to avoid them however as had "six hour transfer" so out of hospital same day.

ScrimshawTheSecond · 12/04/2019 19:39

The fine is laughable.

Thank you Mumsnet and everyone else who has helped bring Bounty to account.

I would like to say that 'failing to inform' mothers how their data will be used is looking on it in a pretty rosy light. In my experience, they masquerade as medical staff and do nothing whatsoever to dispell that impression, knowing fine well that as no visitors/fathers are allowed on ward in hours post-birth, most new mothers will presume someone with a clipboard and white coat taking details is just one more in a long line of medical staff.

Bowchicawowow · 12/04/2019 19:47

Bounty can still be sued by under the GDPR by people affected by their data being breached. This may not be the end of the matter for them.

cushioncovers · 12/04/2019 20:03

Fucking good job. Have never understood how they have carte Blanche over all hospitals.

AnnaCMumsnet · 12/04/2019 20:50

@BoreOfWhabylon that was me. I've been talking about Bounty quite a bit today. I heard about Mumsnet’s campaign before I started working here and it meant I was well prepared to refuse them when I gave birth. The other women on the postnatal ward weren't so lucky. Thank you to all the MNers who helped it become a campaign. Hopefully big changes will happen now.

BoreOfWhabylon · 12/04/2019 20:55

Oh well done @AnnaCMumsnet! Flowers

TheCraicDealer · 12/04/2019 21:00

This is fantastic news, hope it brings about some changes. This would be a great topic for a Dispatches or Panorama episode, wish they'd pick this up.

Xenia · 12/04/2019 21:07

It's the going on to NHS premises which I think is the worst thing but the fine is about marketing so not dealing with the worst aspect but even so is welcome. I never really had any problems even in 1984 receiving the free nappies etc in the pack which we all knew meant you would get some marketing by post as it was just by post before internet days and not much trouble and you had the free gifts in return. however going on to wards and taking pictures and these days so much more use of data and selling data is a very different matter.

hoteltango · 12/04/2019 21:09

Well done, and thank you, @AnnaCMumsnet.

The story has now made the Daily Mail online. Would it be worth contacting them with the statement. Certainly it seems from the comments that a lot of people think Bounty's access to maternity wards is unacceptable.

I don't pretend to understand the figures that Red posted - but I wonder how much of their income comes from selling photographs versus what they get paid from selling data.

AnnaCMumsnet · 12/04/2019 21:30

@hoteltango excellent idea. I have just emailed them. (Hopefully their Friday night is just as wild as mine - ie not at all - and they have a chance to update!)

BoreOfWhabylon · 13/04/2019 00:06

You are on a roll, AnnaCMumsnet! Grin

BoreOfWhabylon · 13/04/2019 00:14

Woo! Just heard you on the Radio 4 midnight news AnnaC!

funkythighcollector · 21/05/2019 11:20

I saw there is a class action against Bounty if anyone wants to join www.bottonline.co.uk/consumer-claims/bounty-data-breach-claims

ScrimshawTheSecond · 21/05/2019 11:58

Thanks, funky.

Genderfreelass · 21/05/2019 12:10

Good, now they need banning from labour wards for in effect blackmailing vulnerable women with child benefit forms in exchange for personal data.

BobbinsMum · 05/11/2019 21:26

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

MarieIVanArkleStinks · 05/11/2019 22:20

About time. Bounty staff plagued me at my check-in appointment, without actually informing me which organization they were from and apparently posing as HCP. I was traumatized from having suffered four previous miscarriages and had no desire to 'tempt fate' by talking about the later stages of my pregnancy, which at that stage I wasn't sure were ever going to happen. I ended up in tears, and was in a real state by the time I finally saw my midwife (who was extremely sympathetic to my circumstances). Disgraceful.

Their rep was constantly in and out of the maternity ward, where I was stuck for some days after an EMCS. I was wise to them by that time and gave her very short shrift.

Delighted they've been clobbered for their repulsive, sexist, data-mining of vulnerable women. Lucky for them that men don't give birth, eh? It would doubtless never be tolerated in that hypothetical circumstance ...

MarieIVanArkleStinks · 05/11/2019 22:24

Whoops. Zombie thread. I missed this first time round so still glad I saw it.

New posts on this thread. Refresh page
Swipe left for the next trending thread