Royal Mail OBA

[AspieAndProud]

Had to complete the complaint form on the Royal Mail’s Online Business Account today and the questions on the complaint form included my age and ‘What do you see yourself as?
male
female
something else

You can’t leave the answer blank or otherwise you can’t proceed to the next question.

Apart from the woke phrasing of this question, what possible use is this information if I am having problems with their site?

The age question is almost as bad as the gender one. Do they think that problems using their site can be attributed to the user being female or over 50 rather than their shoddy design?

I could understand it if their questions were a genuine attempt to make it more accessible to those with dyslexia or colourblindness or but these were stupid, irrelevant and intrusive questions that had nothing to do with the problems I was having.

something else

Definitely the above - by which, in your position, I would mean an enraged, frustrated, deeply-hacked off customer who was relatively only mildly irritated when I started this process.

something else

A customer who wonders why you need this information? Can you justify it under GDPR?

Their online job application form asks for your gender (not sex) and your sexual orientation. In the main form, not as a "collecting for statistics" aside. Grr.

There should be a ‘none of your damn business’ option.

Something else -beyond fucking exhausted.

‘What do you see yourself as?

"Oppressed" isn't an answer though?

Their online job application form asks for your gender (not sex) and your sexual orientation. In the main form, not as a "collecting for statistics" aside. Grr.

Isn't that actually discrimination at the application stage? There are limited exceptions where the sex of a job applicant is a legitimate ground to exclude applicants but I can't imagine it could possibly apply to any job with Royal Mail.

In the example of the OP the age, sex etc of a person complaining about poor service is irrelevant.

If it were me I would submit my complaint in a direct email or letter to a person as high up the food chain as appropriate to what I was complaining about (ie not the Chief executive of the whole group but the senior manager of whichever particular local department I was complaining about)
And complain about this intrusive question which should be removed or made optional.