I can see this from both sides. We’re they on the street outside leaning onto your building (eg feet in a public place bums on your wall) or were they actually across your boundary and on your land?
What where the words you used?
I think they were just trying to have their lunch, and felt attacked and got defensive.
I want to be clear
Safety and safe spaces are important - so important
But sometimes we can make someone else feel less safe in the process of doing what we feel is protecting someone else.
I’ve been in a situation where DHused to drop me and pick me up from rape counselling, I was taking a lot longer (maybe 1/2 an hour) one session and so he had been stood outside for 40 minutes. He was leaning on the wall pretty comfy and then began pacing but I assume bored and worried. The PCSOs were called and asked him to move on. He was treated like a predator, and as my session was traumatic all I wanted was a hug and some safety when I got out, but found that DH was now waiting in the park across the way with 2 male PCSOs - that helped no one.
Anyway I digress - safe spaces are important but we can’t stop everything around us.
I guess you probably felt that them being outside wasn’t good for the vulnerable clients (totally just)
And depending on what you said, (you made it clear you asked them to move before explaining) they felt threatened/ humiliated etc.
In my opinion, asking someone to move because they’re leaning on private property feels like you’re asserting your power itswim?
You- business owner
Them- little people in your way eating pasties
Whereas highlighting that it would be helpful for them to move because of X reason and not just because you are a person with power is much more well recieved
“sorry guys we use this space for counselling and there are some vulnerable clients inside, would you mind giving some space, it can be quite overwhelming for some people, cheers.”